Laura Dominey-Clark
Houston,TX
Summary
Proven leader in healthcare and customer service environments, adept at fostering teamwork and collaboration. At Galveston County Home & Healthcare, I spearheaded initiatives that significantly enhanced patient satisfaction through exceptional nursing care and effective pain management strategies. Skilled in clear communication and problem-solving, my approach consistently results in improved operational efficiency and positive outcomes.
Overview
9
9
years of professional experience
Work History
Crew Member
McDonald's
Houston, TX
04.2024 - 08.2024
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
Security Site Supervisor
Andy Frain Security
Houston, TX
06.2023 - 02.2024
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Parking Ambassador
Raffle Parking
Houston, TX
01.2023 - 06.2023
- Addressed customer complaints promptly and professionally, fostering positive relationships with patrons.
- Contributed to team efforts in achieving revenue targets set by upper management each month.
- Monitored occupancy levels during peak hours using advanced technologies that optimized space allocation strategies.
- Managed multiple parking facilities simultaneously, ensuring smooth operations at all times.
Hospice Nurse
Visiting Angels Senior Home Care
Galveston, TX
01.2020 - 06.2021
- Managed pain effectively by closely monitoring symptoms and adjusting medications accordingly.
- Improved patient comfort by providing compassionate end-of-life care and symptom management.
- Coordinated with physicians to adjust medications as needed for optimal palliative care outcomes.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
Senior Nurse
Galveston County Home & Healthcare
Alvin, TX
01.2016 - 11.2020
- Led educational workshops for staff members on topics such as pain management strategies and wound care best practices.
- Evaluated patient progress against treatment goals regularly, adjusting interventions accordingly to promote optimal outcomes.
- Enhanced interdisciplinary collaboration through effective communication with physicians, pharmacists, and other healthcare professionals.
- Increased patient satisfaction scores by consistently delivering compassionate, high-quality nursing care.
Education
High School Diploma -
06.1987
- Level 2 security license
- Certified assistant nursing Degree
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Clear Communication
Cash Handling
Cleaning
Customer Engagement
Taking Orders
Self-discipline
Interactive communication skills
Flexible Schedule
Additional Information
Owned and managed a rescue ranch on 12 acres for 25 years.
Timeline
Crew Member - McDonald's
04.2024 - 08.2024
Security Site Supervisor - Andy Frain Security
06.2023 - 02.2024
Parking Ambassador - Raffle Parking
01.2023 - 06.2023
Hospice Nurse - Visiting Angels Senior Home Care
01.2020 - 06.2021
Senior Nurse - Galveston County Home & Healthcare
01.2016 - 11.2020
Conroe High School - High School Diploma,