LAURA FRIZZELLE
Yorktown,VA
Summary
Property manager with extensive experience in tenant relations and budget management. Demonstrated success in enhancing tenant satisfaction and maintaining high property standards through effective communication and contractor coordination. Results-oriented professional with a strong focus on ensuring compliance with lease agreements, while enhancing tenant satisfaction.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Property Manager
Pinnacle Realty & Development
Virginia Beach, Virginia
03.2001 - Current
- Managed tenant relations to ensure effective communication and satisfaction.
- Coordinated property maintenance requests with contractors and service providers.
- Oversaw lease agreements and ensured compliance with regulations and policies.
- Conducted property inspections to maintain quality standards and identify issues.
- Developed budgets for property operations and monitored expenses closely.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Collected monthly assessments, rental fees, deposits and payments.
Bookkeeper /Customer Service Desk Associate
Home Depot
Newport News, Virginia
09.2021 - 09.2024
- Managed financial records and transactions for retail operations.
- Recorded daily sales data and reconciled cash registers.
- Processed accounts payable and receivable transactions.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Handled sensitive financial information with confidentiality and integrity.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Orthodontic Assistant
Drs. Butterfoss And Barton Orthodontics
Yorktown, Virginia
04.2005 - 09.2015
- Prepared and organized orthodontic equipment and materials for procedures.
- Educated patients on oral hygiene practices and orthodontic care instructions.
- Managed patient records using practice management software effectively.
- Collaborated with the orthodontist during adjustments and appliance placements.
- Scheduled patient appointments and confirmed attendance for follow-ups.
- Ensured a clean and safe clinical environment adhering to safety protocols.
- Supported new staff training by sharing best practices in patient care.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
Education
High School Diploma -
Poquoson High School
Poquoson, VA06-1996
Dental Assistance Certified - Dental Assistant
New Horizons
Hampton, VA06-1999
No Degree - Nursing
Thomas Nelson Community College
Hampton, VA 08.1999 - 05.2001
Skills
- Property inspections
- Budget management
- Lease agreements
- Tenant relations
- Contractor coordination
- Conflict resolution
- Attention to detail
- Liens/Auction sales
References
References available upon request.
Timeline
Bookkeeper /Customer Service Desk Associate
Home Depot
09.2021 - 09.2024
Orthodontic Assistant
Drs. Butterfoss And Barton Orthodontics
04.2005 - 09.2015
Property Manager
Pinnacle Realty & Development
03.2001 - Current
No Degree - Nursing
Thomas Nelson Community College
08.1999 - 05.2001
High School Diploma -
Poquoson High School
Dental Assistance Certified - Dental Assistant
New Horizons