LAURA HERNANDEZ
Lake Placid
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Clerk
School Board Of Highlands County
Sebring
09.2024 - Current
- Answer phone calls and reply to emails.
- Prepare letters, files, and labels.
- Hold meetings during and after work hours.
- Interpreted for instructors and any other staff during meetings with Spanish-speaking parents.
- All basic computer operations.
Customer Service Representative
Highlands County Tax Collector
04.2021 - 03.2024
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and concerns.
- Multitasking between phone calls, emails, and going between two different computer screens.
- Greet customers, and satisfy their needs.
- Money handling.
- Reconcile deposits.
- Any other duties assigned.
Office Assistant
Baker Septic Installations, Inc.
06.2018 - 03.2021
- Create invoices and payroll/checks through Quickbooks, calculate payroll hours.
- Serve and greet customers, reply e-mails, scan documents, answer phones, filing, create labels, faxing, billing, prepare bank deposits, order office supplies.
- Utilize Square website for payment processing.
- Notarize documents.
Clerk
School Board Of Highlands County
Sebring
08.2017 - 06.2018
- Answer phone calls and reply to emails.
- Prepare letters, files, and labels.
- Hold meetings during and after work hours.
- Interpreted for instructors and any other staff during meetings with Spanish-speaking parents.
- All basic computer operations.
Clerical
Classic Turf
Lake Placid
05.2014 - 04.2017
- Process invoices through Intuit Quickbooks
- Take customer orders
- Answer telephone calls
- Add timesheets for payroll processing
- Fax, email, bill customers, and all other duties requested
Sales Associate
Dolex Dollar Express Inc
Lake Placid
03.2011 - 03.2014
- Process customers needs such as bill payments and money transfers
- Reconcile checks and large sums of money
- Promote company services
- processing money orders
- Order office supplies
Education
Bachelor Of Science - Criminal Justice
Polk State College
Winter Haven, FL12.2024
Associate of Science - Criminal Justice Technology
South Florida State College
Avon Park, FL05.2020
GED - State of Florida High School Diploma
South Florida State College
Avon Park, FL12.2016
Skills
- Customer satisfaction
- Administrative support
- Record sorting and filing
- Meeting planning
- Serve customer needs
- Time management abilities
- Verbal and writing communication
Languages
5
Timeline
Clerk
School Board Of Highlands County
09.2024 - Current
Customer Service Representative
Highlands County Tax Collector
04.2021 - 03.2024
Office Assistant
Baker Septic Installations, Inc.
06.2018 - 03.2021
Clerk
School Board Of Highlands County
08.2017 - 06.2018
Clerical
Classic Turf
05.2014 - 04.2017
Sales Associate
Dolex Dollar Express Inc
03.2011 - 03.2014
Bachelor Of Science - Criminal Justice
Polk State College
Associate of Science - Criminal Justice Technology
South Florida State College
GED - State of Florida High School Diploma
South Florida State College