Laura Klukan
Springfield
Summary
Detail-oriented clerk with 15 years of experience in inventory management and customer service. Proven ability to enhance operational workflows through effective communication and time management skills. Consistently contributes to improved customer experiences and satisfaction.
Overview
19
19
years of professional experience
Work History
Clerk
Kroger
Springfield
08.2006 - Current
- Maintained cleanliness and organization of store displays and shelves.
- Stocked inventory, ensuring proper placement of products on shelves.
- Monitored inventory levels and reported discrepancies to management promptly.
- Supported promotional activities through setup of displays and signage.
- Assisted customers with inquiries and complaints professionally.
- Utilized computer programs to create reports, labels, and forms efficiently.
- Performed office clerical functions using word processing and email software.
- Entered data accurately into computer systems, updating filing and database systems as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Produce Manager
Kroger
Springfield
10.2015 - 05.2020
- Streamlined daily operations and inventory control within produce department.
- Educated staff on appropriate handling and storage methods for fresh produce.
- Ensured sufficient merchandise supply by monitoring inventory levels consistently.
- Coordinated orders from suppliers as per established purchasing guidelines.
- Adopted strategies that minimized shrinkage linked to theft or spoilage.
- Addressed customer complaints professionally to uphold service standards.
- Initiated promotional activities aimed at increasing seasonal item sales.
- Created staff schedules based on analysis of customer traffic patterns.
Education
CADD -
Springfield Clark CTC
Springfield, OH05-2008
High School Diploma -
Southeastern High School
South Charleston, OH05-2008
Accounting - Accounting
Clark State Community College
Springfield, Ohio, OHSkills
- Data entry and database management
- Inventory control
- Effective communication
- Time management
- File maintenance
- Basic accounting
- Multitasking skills
- Customer relationship management
References
References available upon request.
Timeline
Assistant Produce Manager
Kroger
10.2015 - 05.2020
Clerk
Kroger
08.2006 - Current
CADD -
Springfield Clark CTC
High School Diploma -
Southeastern High School
Accounting - Accounting
Clark State Community College