Hi, I’m
Laura Lorenzo
Mastic Beach,NY
Summary
Reliable and punctual Customer care and phone skills, successfully handles fast-paced office work. Proven willingness to take on any task to support team and help business succeed. Offers strong phone and customer abilities.
Overview
10
years of professional experience
Work History
Gallery Furniture Of Central FloridaMedford, NY
Sales Associate
11.2022 - Current
Job overview
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Raymour & Flanigan Furniture and Mattress StorePatchogue, NY
Sales Associate
07.2021 - 11.2022
Job overview
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Sales Bob's Discount FurnitureFarmingdale, NY
09.2013 - 08.2020
Job overview
- Helped customers navigate store, complete sales, and process returns
- Increased per-customer revenue by proactively suggesting additional [Product or
- Service] purchases
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support
- Greeted customers and asked open-ended questions to assess needs
- Recommended merchandise to suit customer budget and preferences
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Overcame customer objections using powerful product demonstrations.
Education
Associates Phoenix
04.2014
LPN Boces
06.1976
Skills
- Sales
- Task prioritization
- Phone
- Customer relations
- Goal setting
- Time management
- Product Sales
- Payment Processing
- Upselling
- Written and Oral Communication Skills
- Friendly and Outgoing
- Merchandise Display
- Cash Handling
Ms NY Senior America 2021
Competitionn
Timeline
Sales Associate
Gallery Furniture Of Central Florida
11.2022 - Current
Sales Associate
Raymour & Flanigan Furniture and Mattress Store
07.2021 - 11.2022
Sales Bob's Discount Furniture
09.2013 - 08.2020
Associates Phoenix
LPN Boces
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