Laura Lunsford
Denver,CO
Summary
Detail-oriented team member with skills that support streamlining behind-the-scenes operations. Offering bilingual services to provide efficiency, productivity and service quality across multiple environments.
Overview
6
6
years of professional experience
Work History
Office Manager
Mind Balance Counseling
Denver, CO
12.2022 - 01.2024
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Receive all incoming emails, replying, solving issues or redirecting them to the right person.
- Complete basic bookkeeping and document filing.
- Explain policies and procedures to visitors.
- Scheduled appointments with patients based on availability and severity of injury.
- Issue referrals to patients for more specialized care when necessary.
- Deliver translation services to clients.
- Translate client documents between languages.
- Facilitate communication for people with limited language proficiency.
Office Manager
Brokers Guild Real Estate
Denver, CO
03.2022 - 11.2022
- Processed new work applications for future agents.
- Screened 50+ incoming and outgoing telephone calls regarding meeting plans, conference organization requirements and customer service.
- Operated and maintained systems to track daily leads coming from social media, website and other funnels.
- Delivered administrative support to over 1000+ team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed conference room schedule, collaborating with meeting organizers on logistics and catering.
- Processed payments and updated accounts to reflect balance changes such as referrals, new builds and leases checks.
- Arranged office inventory by restocking supplies and submitting 5+ purchase orders per month.
- Screened and verified visitors thru identification credentials and purpose of visit to maintain security of personnel and office environment.
- Customized marketing material for 1000+ agents.
- Sorted incoming mail and directed to correct personnel each day.
Caregiver
Brookdale PineHurts Senior Leaving
Denver, CO
11.2021 - 03.2022
- Cleaned up rooms and halls daily to assured safety and satisfaction of residents.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding daily for sanitizing purposes, to prevent spread of diseases.
- Facilitated bathing, dressing and personal care needs for patients daily.
- Served lunch and dinner to patients at window, counters and tables.
- Trained 3+ new employees to teach company procedures and processes.
Labor
Blue Print Services
Lakewood, CO
08.2021 - 10.2021
- Collaborated in the communication between Spanish and English speakers employees every time needed.
- Implemented clean, safe working environment by removing debris from job site prior to shift completion.
- Painted, patched and sanded walls and other large areas using brushes, rollers and spray guns.
Host
Tres Potrillos
Littleton, CO
04.2018 - 06.2021
- In charged of 8 tables providing customers service such as taking food and drinks orders and bringing order to the table.
- Cooperated with restaurant's cleaning duties and assured enjoyable environment for customers.
- Answered 25+ incoming telephone calls to provide dining information and take reservations.
- Supervised restaurant supplies inventory and restocked different restaurant areas with supplies to facilitate operations.
Education
Associate of Arts - Acting And Modeling
Arapahoe Community College
Littleton, CO12-2026
High School Degree -
Brady High School
Lakewood, CO03.2021
Skills
- Bilingual
- Creative Problem Solving
- Great teamwork
- Customer service
- Microsoft Office Professional
- Multitasking ability
- Typing 60 WPM
- Calendar Management
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
Mind Balance Counseling
12.2022 - 01.2024
Office Manager
Brokers Guild Real Estate
03.2022 - 11.2022
Caregiver
Brookdale PineHurts Senior Leaving
11.2021 - 03.2022
Labor
Blue Print Services
08.2021 - 10.2021
Host
Tres Potrillos
04.2018 - 06.2021
High School Degree -
Brady High School
Associate of Arts - Acting And Modeling
Arapahoe Community College
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