Laura Magon Morales
Hialeah,FL
Summary
Driven professional with proven expertise in team leadership and complex problem-solving. Excelled at Los Paraditos Chinese Restaurant by enhancing customer satisfaction and resolving staff conflicts, showcasing exceptional verbal communication. Skilled in bilingual communication and adept at learning quickly. Demonstrated outstanding time management, ensuring high-quality service delivery and performance improvements.
Overview
5
5
years of professional experience
Work History
Manager
Los Paraditos Chinese Restaurant
10.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
Burger King
06.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Psychology
Florida National University
Hialeah, FL11.2026
High School Diploma -
Hialeah High School
Hialeah, FL06.2020
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Bilingual (English and Spanish)
Fast learner
Timeline
Manager
Los Paraditos Chinese Restaurant
10.2020 - Current
Cashier
Burger King
06.2019 - 10.2020
Bachelor of Science - Psychology
Florida National University
High School Diploma -
Hialeah High School
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