Laura Marin
Monrovia,CA
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem solving while maintaining a positive attitude in a fast-paced environment. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
Work History
Server
Olive Garden
Arcadia, CA
10.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
The Cheesecake Factory
Arcadia, CA
09.2016 - 07.2023
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Attended company and restaurant trainings and meetings to improve serving skills
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Server
Chilis
Monrovia, CA
07.2013 - 06.2019
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
- Greeted and accommodated guests, building positive experience from first interaction
- Used focus and memorization skills to keep track of tables and remember orders
- Exercised focus and concentration to keep track of tables and remember orders
- Memorized menu to help diners make informed meal choices.
Education
Associate of Arts -
Pasadena City College
Pasadena, CA06-2012
High School Diploma -
Monrovia High School
Monrovia06.2010
Skills
- Order Accuracy
- Menu Memorization
- High-Volume Dining
- Suggestive Selling
- Trained Employees
- Natural Leadership
- Warm and Friendly
Languages
- Spanish
- Bilingual
Contact - Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Timeline
Server
Olive Garden
10.2023 - Current
Server
The Cheesecake Factory
09.2016 - 07.2023
Server
Chilis
07.2013 - 06.2019
Associate of Arts -
Pasadena City College
High School Diploma -
Monrovia High School
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