Laura Martinez
Las Vegas,NV
Summary
Self-motivated. Proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
2
2
years of professional experience
Work History
Office Supervisor
Best Choice Moving LLC.
02.2023 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Created, prepared, and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
Waitress
Tonys Mexican Food
02.2022 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Manager
Lokuras LLC
06.2022 - 12.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
High School Diploma -
Western High School
Las Vegas, NV06.2023
Skills
- Scheduling and Calendar Management
- Workflow Planning
- Contract Negotiations
- Policy and Procedure Modification
- Relationship Building
- Payroll and Budgeting
- Staff Supervision
- Documentation and Control
- Administrative Support
- Customer Service
- Office Management
- Excellent Multi-Tasking Ability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Supervisor
Best Choice Moving LLC.
02.2023 - Current
Restaurant Manager
Lokuras LLC
06.2022 - 12.2022
Waitress
Tonys Mexican Food
02.2022 - 01.2023
High School Diploma -
Western High School
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