Laura ODell
Summary
Driven professional with a proven track record in property management and entrepreneurship. At Homestyle Living Inc., enhanced tenant satisfaction and streamlined operations, showcasing exceptional communication and property inspection skills. Leveraged customer service expertise and strategic marketing to grow a successful salon business, demonstrating a unique blend of hard and soft skills.
Overview
15
15
years of professional experience
Work History
Property Manager
Homestyle Living Inc.
01.2019 - 01.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Hair Salon Owner
Self-employed
10.2008 - 01.2018
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
Education
Real Estate License - Real Estate
BOB HOGUE SCHOOL OF REAL ESTATE
Saint Petersburg, FL01.2018
Associate of Arts - Cosmetology
Eastern Wyoming College
Torrington, WY05.1993
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
Timeline
Property Manager
Homestyle Living Inc.
01.2019 - 01.2024
Hair Salon Owner
Self-employed
10.2008 - 01.2018
Real Estate License - Real Estate
BOB HOGUE SCHOOL OF REAL ESTATE
Associate of Arts - Cosmetology
Eastern Wyoming College