Laura Roberts
Erie,CO
Summary
Driven professional with a proven track record in warranty management and complaint handling, honed at Creative Touch Interiors. Excelled in conveying complex warranty information and enhancing customer service strategies. Demonstrated expertise in Microsoft Office and adept at meeting tight deadlines, contributing to significant improvements in team efficiency and customer satisfaction.
Experienced with warranty coordination, ensuring timely and accurate claim processing. Utilizes strong organizational and communication skills to maintain efficient workflow and resolve customer issues. Track record of implementing process improvements and fostering positive client relationships.
Overview
2025
2025
years of professional experience
Work History
Warranty Coordinator
Creative Touch Interiors
- Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
- Effectively communicated complex technical information to customers, facilitating clear understanding of their warranties'' scope and limitations.
- Assisted in the development of training materials for new hires, contributing to a well-informed team of Warranty Coordinators.
Cashier
Safeway
11.2022 - 06.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Erie High School
Erie, COSkills
- Microsoft office
- Warranty management
- Deadline management
- Complaint handling
Timeline
Cashier
Safeway
11.2022 - 06.2024
Warranty Coordinator
Creative Touch Interiors
High School Diploma -
Erie High School
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