Laura Chadwick
Soddy,TN
Summary
Experienced CNA and Customer Service Manager, with a proven track record of providing high-quality care to patients/customers in a variety of settings. Seeking a challenge to utilize my skills in care, medication administration, and monitoring to make a positive impact on the lives of everyone around. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Soddy Daisy Health Care
Soddy, TN
05.2025 - Current
- Provided compassionate patient care, assisting with daily activities and personal hygiene needs.
- Monitored vital signs, documenting changes to ensure accurate health assessments.
- Collaborated with nursing staff to develop and implement individualized care plans.
- Trained new CNA staff on best practices for patient handling and safety protocols.
- Assisted in mobility exercises, promoting physical independence among residents.
- Communicated effectively with families regarding patient progress and care updates.
- Supported medication administration processes, ensuring compliance with healthcare regulations.
Server
Texas Roadhouse
Hixson, TN
03.2019 - Current
- Oversaw daily operations of dining area to foster a welcoming environment. Managed order processing to enhance guest satisfaction and efficiency.
- Trained team members on best practices for customer service and cleanliness
- Handled cash transactions accurately, maintaining register integrity throughout shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
CNA - Certified Nursing Assistant
Viviant Healthcare
Chattanooga, TN
03.2023 - 02.2024
- Enhanced patient comfort by strategically utilizing resources and materials.
- Oversaw patient transfers to ensure safety and efficiency.
- Managed patient call lights and requests to improve response times.
- Reported critical observations to healthcare team for timely interventions. Supported patients in completing all activities of daily living (ADLs) to promote independence.
Insurance Agent
South Georgia Benefits LLC
Newnan, GA
08.2021 - 03.2022
- Seeking Clients
- Insuring customers care and addressing their needs
- Maintaining record of personal information
- Writing reports
- Receive and make phone calls
- Helping clients chose the best policy
- Make sure all legal actions are met
Daycare Teacher
Kids R Kids Learning Academy
Sharpsburg, GA
11.2020 - 08.2021
- Maintained a safe and nurturing environment for children through effective classroom management.
- Collaborated with parents to discuss children's progress and address developmental concerns.
- Assessed individual children's needs to tailor educational approaches for diverse learning styles.
- Organized events that encouraged community involvement and enhanced family engagement in education.
- Evaluated program effectiveness, implementing improvements based on feedback and outcomes analysis.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Customer Service Representative
Goss Insurance
Hixson, TN
01.2020 - 09.2020
- Answer phones in a professional manner answering questions
- Made customers knowledgeable about the business
- Transfer calls or take messages when needed
- Greeting guests upon entrance
- Write reports while keeping an organized file system
- Charge any and all accounts
- Receive all a mail and email while distributing them to the intendedparty
Customer Service Manager/ Cashier
Hobby Lobby
Hixson, TN
10.2017 - 04.2020
- Lead a team to provide excellent customer service in a timely manner
- Super organization skills
- Answer phones in a professional manner providing answers when possible transferring calls to management or taking messages when needed
- Ran front end of store
- Reported accidents
- Handled money in cash drawer
Education
Associates Degree - Nursing
Chattanooga College Medical Dental and Technical Careers
Brainerd, TN12.2025
Diploma -
Daisy High School
Soddy-Daisy, TN05.2019
Skills
- Customer Service
- EMR experience
- Problem Solving
- Verbal and written communication skills
- Organizational Skills
- Food Service/Safety
- Retail Sales
- Microsoft Office (2 years)
- Nursing assistance
- Data entry
- Leadership/Teaching
- Medical administrative support
- Documentation review
Certification
- Certified Nursing Assistant (CNA) December 2022 to December 2025
- CPR Certification
- State Tested Nursing Assistant
- Certified Medical Assistant
- CNA
Timeline
CNA
Soddy Daisy Health Care
05.2025 - Current
CNA - Certified Nursing Assistant
Viviant Healthcare
03.2023 - 02.2024
Insurance Agent
South Georgia Benefits LLC
08.2021 - 03.2022
Daycare Teacher
Kids R Kids Learning Academy
11.2020 - 08.2021
Customer Service Representative
Goss Insurance
01.2020 - 09.2020
Server
Texas Roadhouse
03.2019 - Current
Customer Service Manager/ Cashier
Hobby Lobby
10.2017 - 04.2020
Associates Degree - Nursing
Chattanooga College Medical Dental and Technical Careers
Diploma -
Daisy High School