Laura Xochitl Visoso Ibarra
Boulder,CO
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
09.2016 - Current
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Operated kitchen equipment and ensured adherence to food safety standards consistently.
- Assisted in maintaining cleanliness of the dining area and kitchen to uphold hygiene standards.
- Collaborated with team members to prepare menu items promptly during peak hours.
- Managed cash register operations, processing transactions accurately and efficiently.
- Trained new crew members on operational procedures and customer service protocols effectively.
- Implemented time-saving techniques that improved workflow efficiency during busy shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared products following restaurant, health, and safety standards and procedures.
Team Leader
Growing Gardens
10.2016 - 01.2017
- Directed team operations to ensure efficient project completion and adherence to timelines.
- Mentored staff on best practices for maintaining plant health and productivity.
- Implemented process improvements that enhanced workflow efficiency and reduced resource waste.
- Coordinated community outreach efforts to increase awareness of gardening programs and services.
- Developed training materials to support new team members in operational procedures and safety protocols.
- Analyzed performance metrics to identify areas for improvement in team productivity and service delivery.
- Fostered a collaborative work environment through regular team meetings and feedback sessions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Crew Member
Growing Gardens
05.2015 - 10.2016
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, CO05.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Basic math
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Crew leadership
- Safety
- Resilience and persistence
- Hospitality service expertise
- Valid Driver's license
- Complex Problem-solving
- Menu memorization
- Cooking
- Food running
- Beverage preparation
- Ordering procedures
- Diversity awareness
- Influencing skills
- Point-of-sale transactions
- Quality control checks
- Point of sale operation
- Product promotion
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Task prioritization
- Product knowledge
- Quality assurance
- Sanitizing
- Line efficiency
- Company standards
- Tool and equipment use
- Team player
- Adaptability and flexibility
- Cleaning and organization
- Collaboration and teamwork
- Dependable and cooperative
Certification
Phlebotomy technician certification
BLS Certification from American heart assosiation
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Growing Gardens
10.2016 - 01.2017
Crew Member
Wendy's
09.2016 - Current
Crew Member
Growing Gardens
05.2015 - 10.2016
Bachelor of Science - Biology
Metropolitan State University of Denver