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Customer-oriented, strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.

Dedicated Account Representative known for exceptional communication skills and proactive problem-solving. Proven ability to resolve client issues swiftly, contributing to enhanced satisfaction and retention while supporting strategic account planning.

Dynamic leader and strategic thinker with a proven track record at Wal-Mart , enhancing team productivity and customer satisfaction. Skilled in customer relationship management and conflict resolution, I excel in fostering team collaboration and driving continuous improvement. Achieved significant client retention through innovative account servicing and adept relationship building.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Developed versatile skill set within fast-paced, customer-oriented environment, focusing on client relationship management and effective communication. Demonstrated ability to analyze client needs and provide tailored solutions. Seeking to leverage these skills in new field to drive impactful results and contribute to organizational success.
Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Dynamic Account Representative with a proven track record at Statefarm Insurance, excelling in customer engagement and CRM proficiency. Leveraged relationship-building and sales expertise to exceed quotas, achieving significant client retention and satisfaction. Skilled in cold calling and account management, consistently expanded client base through strategic networking and personalized service.

I have always wanted to work for Chelan County PUD, but my years at Stemilt were good to me. Now, I feel this is a good time in my life to make a move for a new career in customer service at the PUD. My years of customer service have proven I am the right person for the job. I have mentored and trained many customer service representatives over the years. I received the MVP Sales award for my outstanding work in 2024 for customer service. In every aspect of my job, I have worked with billing customers and vendors, either collecting, resolving debits or credits, and posting invoices. Also serve as vice president on Edgewater board of directors working on high water or electric bills and work with homeowners to resolve the issues. I have worked on several computer programs, over 25 years of Oracle improvising and training. Worked on Power BI less than six months. Trained on SAP for a year, in which Stemilt decided to not move forward with this program and looking in to Oracle Cloud.

LAUREL SHIPMAN

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Account Representative

Restaurant Manager

Server

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Bachelor of Science - Business Administration, Marketing

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Account Representative

Restaurant Manager

Bachelor of Science - Business Administration, Marketing

Server

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