Lauren Corn
Summary
Motivated and bilingual Customer Service and Quality Assurance Professional with over 10 years of experience in customer support, call evaluation, and process improvement. Skilled in managing high-volume inquiries, resolving complex issues, and ensuring excellent customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Pandora (via Inktel)
Florida, USA
11.2024 - 07.2025
- Provided high-quality customer support via phone, chat, and email.
- Resolved product inquiries and warranty questions with professionalism.
- Maintained brand standards and documented interactions in CRM systems.
Collection Specialist
Altisource
USA
01.2019 - 10.2022
- Contact customers via phone, email, and written correspondence to collect overdue payments.
- Review and analyze past-due accounts to determine appropriate collection actions.
- Negotiate payment arrangements and settlement plans based on customer circumstances.
- Maintain accurate records of collection activities in CRM or billing systems.
- Monitor aging reports and follow up on delinquent accounts.
- Escalate unresolved or high-risk accounts to supervisors when necessary.
- Provide clear explanations of balances, fees, and payment options.
- Ensure compliance with FDCPA and company collection policies.
- Resolve billing discrepancies and disputes professionally.
Quality Analyst
First Data
Georgia, USA
01.2013 - 01.2019
- Monitored and evaluated customer service calls.
- Provided coaching and identified performance gaps.
- Prepared quality reports and supported process improvements.
Customer Service Agent – Spanish Interpreter
Georgia, USA
01.2009 - 01.2011
- Provide accurate consecutive or simultaneous interpretation between Spanish and English.
- Facilitate clear communication between limited English proficient (LEP) individuals and English speakers.
- Interpret spoken messages without adding, omitting, or altering meaning.
- Maintain strict confidentiality of all sensitive information.
- Remain neutral and impartial during all interactions.
- Accurately convey tone, intent, and cultural nuances.
- Request clarification when necessary to ensure full understanding.
- Follow professional standards and interpreter code of ethics.
- Adapt communication style based on setting (medical, legal, customer service, business, etc.).
- Manage high-pressure or emotionally sensitive conversations professionally.
Education
Bachelor of Science -
Georgia Gwinnett College
01-2010
High School Diploma -
Gainesville High School
Gainesville, Georgia01-2006
Skills
- Proficient in Microsoft Office Suite
- CRM Systems
- Data Entry
- High-volume call handling
- Problem resolution
- Documentation & reporting
- Empathy & patience
- Strong communication
- Adaptability
- Teamwork
- Time management
- Critical thinking
- Attention to detail
Languages
English – Proficient
Spanish – Proficient
Timeline
Customer Service Representative
Pandora (via Inktel)
11.2024 - 07.2025
Collection Specialist
Altisource
01.2019 - 10.2022
Quality Analyst
First Data
01.2013 - 01.2019
Customer Service Agent – Spanish Interpreter
01.2009 - 01.2011
Bachelor of Science -
Georgia Gwinnett College
High School Diploma -
Gainesville High School