Lauren Dean
Scottsdale,AZ
Summary
Forward thinking creative leader with 10 years experience integrating into fast paced retail teams. Passionate about cultivating customer centric service experience and grounded in aspirational goal based leadership style. I aim for success through merging individual and team skills by leveraging talent and team development.
Overview
12
12
years of professional experience
Work History
Store Manager
Kendra Scott
Scottsdale, AZ
02.2023 - 05.2023
- Scaled top line business increase by focusing on company initiatives; KPI metric tracking and strategic selling strategies focused on delta
- Cultivated a client specific selling experience for guests in Engagement ring market through individualized appointments and identifying clientele while managing the sales floor
- Trained and developed leadership team and stylists in store functions across operations, visual presentation and customer service standards
Assistant Store Manager, Visual Merchandising, DVC
Kendra Scott
Austin, TX
04.2022 - 02.2023
- Created and implemented weekly and monthly “typicals” for myself and all other visual managers in CTX district
- Grew KPIs for top 20 categories of product by utilizing self made penetration and top 20 tracking system that was rolled out on district level
- Hosted and participated in company initiative calls across district to amplify visual merchandizing and selling focuses
- Maintained and trained across store functions for stylist and new leadership team members
Hairstylist
Spruce Salon
Austin, TX
09.2021 - 03.2022
- Focused color specialist
- Provided relaxing and luxurious experience for clients
- Sold and promoted hair care products based in sustainability
- Maintained social media presence to engage current clients and generate additional business
Assistant Store Brand Leader
Anthropologie
Austin , TX
08.2011 - 07.2020
- Former customer associate, senior customer associate, manager in training, supervisor in home and apparel, department manager in home and apparel
- Worked across 5 locations in the Arizona and Texas markets
- Focused on trickledown management style; led new hire orientations, launched SCA development and ownership program
- Oversaw hiring pipeline and streamlined/ developed other leaders on hiring goals and responsibilities
- Ownership of store scheduling in different volume tiers and successfully maintained payroll management
- Upheld visual merchandising standards and development of leadership and stylists teams in visual standards and execution
- Maintained strong relationships across stores
Sleep Lab Manager
University of Arizona
Tucson, AZ
08.2011 - 02.2013
- Maintained IRB documentation and reporting
- Interviewed and recruited subjects, scheduled doctors visits and trained research assistants on data management for NIH funded study: Chronic moderate sleep restriction in older adults
- Coordinated multiple studies for use of lab space across diverse populations
- Maintained strong relationships with graduate students, other lab coordinators and professors
Education
Cosmetology -
Aveda Institute
Austin , TX07.2021
Bachelor of Science - Psychology
University of Arizona
Tucson, AZ12.2013
Skills
- Customer Experience
- Visual Merchandising
- Training and Development
- Data Analysis
- Life long learner
- Purpose driven
Timeline
Store Manager
Kendra Scott
02.2023 - 05.2023
Assistant Store Manager, Visual Merchandising, DVC
Kendra Scott
04.2022 - 02.2023
Hairstylist
Spruce Salon
09.2021 - 03.2022
Assistant Store Brand Leader
Anthropologie
08.2011 - 07.2020
Sleep Lab Manager
University of Arizona
08.2011 - 02.2013
Cosmetology -
Aveda Institute
Bachelor of Science - Psychology
University of Arizona