Lauren Estes
San Diego,United States
Summary
Passionate about creating positive interactions, strives to exceed expectations by actively listening to individual needs and tailoring services accordingly. Known for strong attention to detail and ability to multitask, consistently maintains a clean and organized workspace while efficiently managing appointments and inquiries. Committed to fostering a welcoming atmosphere, continuously seeks opportunities to enhance skills and stay updated on the latest industry trends.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Cafe Coyote
09.2022 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
The Bay Club Quarterdeck Restaurant
06.2022 - 09.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Supported needs of [Number]- person wait staff who attended to specific
Server
Popolo's Pizza
07.2021 - 06.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bookkeeper
Food 4 Less Supermarket
03.2020 - 07.2021
- Gathered, evaluated and summarized account data in detailed financial reports.
- Handled day-to-day accounting processes to drive financial accuracy.
- Identified accounting errors when cross-referencing documents and database information.
Education
Licensed Esthetician - Esthetician
San Diego City College
San Diego, CA05.2023
Associate of Science - Business Administration
Clovis Community College
Fresno, CA05.2021
Skills
- Hospitality Service Expertise
- Cool Under Pressure
- Connecting with clients
Certification
- PCA Skin Professional Peel
- San Diego City College: Eyelash Extensions
- San Diego City College: Lash Lift & Tint
- San Diego City College: Brow Lamination & Tint
- Barbicide Certification
Timeline
Server
Cafe Coyote
09.2022 - Current
Server
The Bay Club Quarterdeck Restaurant
06.2022 - 09.2022
Server
Popolo's Pizza
07.2021 - 06.2022
Bookkeeper
Food 4 Less Supermarket
03.2020 - 07.2021
Licensed Esthetician - Esthetician
San Diego City College
Associate of Science - Business Administration
Clovis Community College
- PCA Skin Professional Peel
- San Diego City College: Eyelash Extensions
- San Diego City College: Lash Lift & Tint
- San Diego City College: Brow Lamination & Tint
- Barbicide Certification
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