LAUREN JOHNSON
Fort Collins,CO
Summary
CSU graduate with eight years in customer service and marketing strategy. Proven leadership and creativity regarding customer interactions through effective team building and critical thinking. Eager to apply skills in a dynamic environment. Strong background in residential property management, excelling in customer service, marketing/social media, event planning, and project management. Adaptable professional with a proactive attitude and the ability to learn quickly. I'm willing and eager to begin a new path, and am a reliable and dedicated employee looking for a challenge.
Overview
4
4
years of professional experience
Work History
LEASING CONSULTANT
The Quarry Apartments
08.2025 - 03.2026
- Conducted market research to evaluate competitive rental rates and inform pricing strategies.
- Assisted prospective tenants with property tours and leasing inquiries to drive occupancy rates.
- CRM and lead distribution.
- Organized resident events to enhance community engagement and networking opportunities.
- Managed social media accounts and executed marketing initiatives for apartment complex.
- Coordinated all marketing activities to ensure cohesive communication and branding strategies.
- Oversaw promotional campaigns to highlight property features and amenities.
- Managed resident inquiries through multiple communication channels, providing timely and accurate information.
- Assisted prospective residents with apartment tours and lease applications, ensuring a positive first impression.
INTERN
Denver Police Department
05.2025 - 08.2025
- Learning about ethics and excel.
- Shadowing detectives and forensic analysts.
- Improving writing and comprehension skills..
- Assisted in daily operations of community engagement initiatives.
- Collaborated with law enforcement to support crime prevention.
- Took notes for detectives working in the MEP unit.
HOST
JAWS Sushi
10.2024 - 08.2025
- Greet guests when they first arrive.
- Streamlined seating arrangements to optimal table turnover, contributing to noticeable increases in customer flow during peak hours.
- Managed reservation system efficiently, optimizing seating arrangements for maximum capacity.
- Assisted team members in high-pressure situations, promoting a collaborative environment that strengthens team morale and service quality.
- Maintained a clean and organized host stand, ensuring compliance with health standards, managerial standards, and improving the restaurants operational efficiency.
Server
Fort Collins Country Club
04.2022 - 10.2024
- Serve guests efficiently, creating relationships and ensuring satisfaction among all members.
- Enhance team synergy through effective collaboration.
- Deliver reliable service, fostering customer loyalty.
- Fostered a welcoming atmosphere, enhancing guest experiences and encouraging repeat visits through attentive service.
- Cross train in beverage cart stations, banquets, pool trucks, and events.
Education
Bachelor of Science - Sociology
Colorado State University
Fort Collins, CO08.2025
Skills
- Time management
- Customer service
- Event planning
- Community outreach
- Phone and email etiquette
- Sales and marketing aptitude
- Social media marketing
- Fair housing regulations
- Building rapport with clientele
- Lease agreements
- CRM software
Timeline
LEASING CONSULTANT
The Quarry Apartments
08.2025 - 03.2026
INTERN
Denver Police Department
05.2025 - 08.2025
HOST
JAWS Sushi
10.2024 - 08.2025
Server
Fort Collins Country Club
04.2022 - 10.2024
Bachelor of Science - Sociology
Colorado State University