Lauren Mangum
Hattiesburg,MS
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
As well as a detail-oriented Veterinary Technician with 11 years of relevant experience and specific expertise in Dental procedures. Which has broadened my interest more into the Dental field.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Town And Country Animal Hospital
04.2012 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
Veterinary Technician
Town And Country Animal Hospital
04.2012 - Current
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Collected samples and completed laboratory tests
- Preformed diagnostic radiographs and imaging
- Prepared charting for surgical procedures.
- Properly induced patients for surgery via IV insertion and intubation.
- Preformed dental prophylaxis as well as dental radiographs.
Education
No Degree - Associates Degree in Liberal Arts
University Southern Mississippi
Hattiesburg, MsSkills
- Verbal and Written Communication
- Time Management
- Conflict Management
- Multi-Line Telephone Systems
- Sorting and Labeling
- Customer Assistance
- Hospitality Service
- IV Placement
- General Anesthesia Monitoring
- Canine and Feline Intubation
- Surgical Preparation
- Dental Radiology
Timeline
Front Desk Receptionist
Town And Country Animal Hospital
04.2012 - Current
Veterinary Technician
Town And Country Animal Hospital
04.2012 - Current
No Degree - Associates Degree in Liberal Arts
University Southern Mississippi
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