LAUREN ORTIZ
Little Caesars Pizza
ERIE,PA
8
years of professional experience
Dedicated service industry professional skilled in enhancing operational efficiency and ensuring customer satisfaction. Strong communicator and problem-solver, adaptable to fast-paced environments and committed to teamwork. Quickly learns new challenges and offers flexible scheduling, including weekends and evenings.
Work History
Crew Member
4 Months- Operated pizza production equipment to ensure consistent quality and timely service.
- Assisted customers with orders, providing exceptional service and product recommendations.
- Maintained cleanliness and organization of kitchen and dining areas, adhering to health regulations.
- Assisted with new team members, passing along the general knowledge of food preparation and inventory to improve their working capability.
Kitchen Staff Member
2 Months- Ensured pristine kitchen conditions, enhancing safety and efficiency.
- Adhered to strict food safety protocols, safeguarding customer health.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization of workstations to enhance workflow.
- Maintained safe and efficient kitchen environment through thorough cleaning and restocking.
Seasonal Sales Representative
4 Months- Engaged customers with professional and polite support, enhancing overall shopping experience.
- Stocked, replenished, and organized inventory to ensure availability and appeal of merchandise.
- Maintained knowledge of current sales and promotions, security practices, and policies regarding payment and exchanges.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
Information Systems Technician
4 Years 11 Months- Was stationed in multiple areas along the East Coast and underwent training involving basic computer skills, network building, team management, and troubleshooting.
- Communicated resolution progress to global military branches and managed naval message distribution, ensuring timely cryptologic material updates.
- Analyzed cryptologic material transfer requests for accurate and timely processing, supporting operational efficiency across divisions.
- Implemented tracking system for customer inquiries, improving response times and satisfaction rates among military personnel.
- Led division training initiatives for new technicians, fostering teamwork and enhancing skill acquisition, certifying multiple trainees in cryptologic operations.
- Also contributed to daily responsibilities, such as cleaning, restocking paper supplies, taking out the trash, team-building exercises, and frequent meetings with various extracurricular activity leaders to boost morale.
Senior Lifeguard
1 Year 2 Months- Promoted a safe swimming environment by vigilantly monitoring swimmers and providing immediate assistance.
- Monitored behaviors for safety violations, implementing corrective measures to ensure compliance and enhance safety.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas.
- Maintained constant surveillance of the pool or body of water to appropriately react to emergencies.
- Gained teaching experience by volunteering to teach basic swimming and floating skills to multiple groups of children of various ages, both English- and Spanish-speaking.
Education
Bachelor of Arts - Game Art and Development
- consistent Honor Roll throughout
- 3.9 GPA
- ranked in the top 15% of the class
- magna cum laude graduate
High School Diploma
- GPA: 3.9 cumulative GPA
- AB Honor Roll
- Partook in extracurricular activities such as swimming, Spanish and French class, choir, theatre, advanced placement art, typewriting class, and basic Microsoft Office applications
- French Club Member
Skills
Customer Service
Product Knowledge
Team Collaboration
Multitasking and organization
Phone Etiquette
Flexibility
Quick Learner
Attention to Detail
Problem-Solving
Data Entry
Type Writing
Illustration
LANGUAGES
English
Interests
Sketching
Drawing
Painting
Cosmetology
Culinary Arts
Meritorious Mast
An official non-judicial recognition in the Navy and Marine Corps rewarding junior members for outstanding performance, initiative, or judgment.
Timeline
Crew Member
Little Caesars Pizza
06.2023 - 10.2023Read More
Kitchen Staff Member
Crossroads Diner
03.2023 - 05.2023Read More
Seasonal Sales Representative
GameStop
10.2022 - 02.2023Read More
Information Systems Technician
United States Navy, USN
07.2017 - 06.2022Read More
Senior Lifeguard
CITY OF EDINBURG
06.2015 - 08.2016Read More
Southern New Hampshire University
Bachelor of Arts from Game Art and Development
Read More
Edinburg North High School
High School Diploma
Read More