Lauren Rutherford
WARREN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
General Manager
Dairy Queen
Warren
04.2020 - 12.2025
- Oversaw daily operations to ensure efficient service delivery.
- Managed staff scheduling and payroll to optimize labor costs.
- Developed training programs for new team members on service standards.
- Implemented inventory management practices to reduce waste and loss.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Leader
Ianazones Pizza
Warren
06.2017 - 01.2020
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new employees on operational procedures and customer service standards.
- Supervised kitchen staff during busy shifts to ensure efficient food preparation.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Developed team performance by providing ongoing feedback and support during shifts.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
LaBrae High School
Leavittsburg, OHSkills
- Staff management
- Budgeting
- Inventory control
- Customer service
- Employee training
- Conflict resolution
- Team leadership
- Problem solving
- Effective communication
- Time management
- Decision making
- Staff development
- Training and coaching
- Leadership and team building
- Team training and development
- Staff supervision
- Purchasing
- Recruitment
- Communication skills
- Labor cost controls
Timeline
General Manager
Dairy Queen
04.2020 - 12.2025
Shift Leader
Ianazones Pizza
06.2017 - 01.2020
LaBrae High School