Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Hi, I’m

Lauren Semrad

Shawnee ,OKLAHOMA
Lauren Semrad

Summary

Experienced in providing exceptional customer service and managing daily operations within a fast-paced environment. Successfully supervised cleaning and safety protocols, ensuring adherence to health regulations while enhancing customer satisfaction. Proficient in cash management and conflict resolution, with a focus on effective communication across departments. Capable of analyzing operational needs and training staff to meet organizational goals, relevant to the role of Patient Account Representative I.

Overview

3
years of professional experience

Work History

Jersey Mikes
Shawnee

Shift Leader
05.2024 - Current

Job overview

  • Handled customer in a timely manner while providing accurate information regarding menu items and promotions.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Resolved customer complaints promptly and professionally.
  • Assisted in training new employees on shift operations.
  • Ensured staff was properly trained on all aspects of their job duties.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Following health code regulations while preparing food items for customers.

Dollar Tree
Shawnee

Assistant Shift Leader
07.2022 - 05.2024

Job overview

  • Trained new employees on proper use of equipment, safety ,and customer service techniques.
  • Assisted customers with product selection and order placement.
  • Assisted with completing morning and night tasks. (Cleaning, money management, and organizing)
  • Helped with putting up weekly stock
  • Enforced disciplinary measures when necessary in accordance with established guidelines.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Explained goals and expectations required of trainees.

City Bites
Shawnee

Crew Member
01.2022 - 05.2022

Job overview

  • Restocked kitchen supplies including food products and utensils.
  • Maintained an organized work area to ensure efficient operations.
  • Kept up with regulations regarding food handling procedures.
  • Registered

Education

Liberty Academy
Shawnee , OKLAHOMA

High School Diploma
05-2025

University Overview

Skills

  • Customer service
  • Employee training
  • Cash management

  • Team building
  • Time management
  • Conflict resolution
  • Effective communication
  • Decision-making capacity
  • Team leadership
  • Role modeling
  • Customer service focus
  • Safety processes and procedures
  • Assigning work
  • Customer service management
  • Motivational leadership

Accomplishments

Accomplishments
  • 2023-2024 student council treasure
  • 2024-2025 student council president
  • 2024-2025 Superintendent honor roll
  • 2024-2025 (basketball team captain)
  • 2023-2024 HCAA offensive basketball player of the year
  • 2024-2025 Metro Athletic All Conference player
  • 2024-2025 HCAA best defensive basketball player
  • 2024-2025 HCAA Varsity basketball State Champion
  • 2025 - Seminole State College interscholastic meet 5th place in business award
  • 2023/2024/2025 principles perfect attendance
  • Jersey Mikes always on time award
  • 2024-2024 Stay Here organization- student ambassador
  • 2025 life church switch co-leader

References

References

Dani Mirich (Jersey Mikes store owner)

Contact info (405) 659-3325

Steve Leader (basketball coach)

Contact info (405) 308-0297

Susan Harmon (Liberty Academy Headmaster)

Contact info (405) 627-7711

James Dority/ Shania Dority (my aunt and uncle , they know everything about me)

Contact info (620) 309-8221

Timeline

Shift Leader
Jersey Mikes
05.2024 - Current
Assistant Shift Leader
Dollar Tree
07.2022 - 05.2024
Crew Member
City Bites
01.2022 - 05.2022
Liberty Academy
High School Diploma

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