Lauren Stacey
Alexandria,VA
Summary
Results-driven professional with over 8 years of experience in customer and client support across diverse environments. Skilled in building strong relationships and adapting to new concepts swiftly. Excels in high-pressure situations, effectively managing multiple tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
GDIT
Chantilly, VA
04.2024 - 08.2025
- Acted as the primary point of contact for phone calls, emails, and guest interactions.
- Streamlined office operations through efficient scheduling for multiple managers.
- Coordinated events for leadership and employees to foster team engagement.
- Executed onboarding and offboarding procedures to ensure smooth transitions for new and departing employees.
- Arranged travel logistics for leadership and staff to optimize scheduling.
- Managed office workspace and logistics to maintain functional environments.
- Created and edited various documents, including policies and presentations for management.
- Organized electronic and physical filing systems to facilitate efficient information retrieval.
Lead Utility Professional
Amentum
Chantilly, VA
10.2023 - 08.2024
- Compiled nightly reports detailing completed tasks and work orders for each shift. Delegated daily tasks to team members and employees daily. Coordinated on timesheets for employees and management. Acted as the point of contact for any work orders placed during each shift. Managed completion of multiple projects each shift, ensuring on-time delivery. Conducted trainings for new employees. Conducted weekly facility inspections and prepared comprehensive monthly reports for management.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utility Service Professional
Amentum
Chantilly, VA
08.2020 - 10.2023
- Identified process improvement opportunities to enhance operational effectiveness and streamline employee workflow. Addressed customer requests for facility requirements, ensuring timely and satisfactory service. Maintained various facility locations, contributing to a clean and organized environment.
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Collaborated with team members to streamline operational processes and improve efficiency.
- Managed inventory and ensured timely availability of products for service delivery.
Program Analyst
Agemo Technology
Oxon Hill, MD
09.2022 - 02.2022
- Conducted data reviews and reporting, coordinated projects, and reviewed budgets to ensure alignment with program goals. Monitored project timelines and tracked document submissions. Developed and implemented program plans and acquisition milestone documentation, preparing briefs and point papers to facilitate executive decision-making and milestone approvals. Coordinated administrative support for branch meetings and participated in program reviews to enhance communication and operational efficiency.
- Analyzed program data to identify trends and improve decision-making processes.
- Developed comprehensive reports to support project evaluations and strategic planning.
- Facilitated cross-departmental meetings to enhance communication and collaboration on initiatives.
Line Worker
&Pizza
Alexandria, VA
05.2019 - 08.2019
- Upheld customer service standards in high-volume, fast-paced environments to enhance customer satisfaction. Partnered with the team to ensure accurate and efficient order delivery, contributing to overall service quality. Supported the sales team by operating cash registers and organizing workspace for streamlined operations. Accurately and efficiently operated point-of-sale systems.
- Chopped and measured ingredients for pizza preparation and assembled pizzas according to company standards.
- Operated kitchen equipment safely and efficiently during busy service periods.
- Cleaned and organized workstations during shifts to ensure a safe environment and organization of workstations throughout shifts.
Sales Associate
Kids Footlocker
Arlington, VA
08.2018 - 05.2019
- Educated customers on merchandise and product use to enhance their shopping experience. Processed transactions efficiently and prepared merchandise for purchase, ensuring a smooth checkout experience. Welcomed and assisted customers to foster a positive store environment. Maintained knowledge of new products and promotions to ensure heightened sales. Coordinated inventory and logistics within the store.
- Processed sales transactions accurately using point-of-sale system.
- Guided customers in choosing footwear and apparel for children. in selecting footwear and apparel for children.
- Kept merchandise displays organized to improve shopping experience. merchandise displays to enhance shopping experience.
Sales Associate
Footlocker
Arlington, VA
01.2017 - 07.2018
- Built rapport with customers to identify needs and drive sales of high-quality products. Upheld customer service standards in high-volume, fast-paced environment to enhance customer satisfaction. Worked as part of a team to ensure orders were delivered accurately and efficiently. Restocked shelves, prepared for sales, and organized sales floor
- Assisted customers in selecting footwear and apparel for children.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
Sales Associate
Great Waves
Alexandria, VA
08.2017 - 09.2017
- Utilized upselling techniques to consistently surpass sales targets. Supported sales team by operating cash registers and maintaining organized workspace. Accurately and efficiently operated point-of-sale systems. Assisted customers with questions, concerns and purchases. Addressed customer inquiries and requests, delivering prompt and professional service.
- Assisted customers in selecting athletic footwear for children.
- Maintained store presentation and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
Education
High School Diploma -
T.C Williams High School
Alexandria, VASome College (No Degree) - Journalism and Mass Communication
Bowie State University
Bowie, MDSkills
- Office administration
- Scheduling management
- Meeting planning
- Document management
- Data entry documentation
- Data reporting
- Report development
- Microsoft Suite
- Word
- Excel
- PowerPoint
- Outlook
- Team leadership
- Team engagement
- File organization
- Documentation and record keeping
Personal Information
Title: Administrative Assistant
Timeline
Administrative Assistant
GDIT
04.2024 - 08.2025
Lead Utility Professional
Amentum
10.2023 - 08.2024
Program Analyst
Agemo Technology
09.2022 - 02.2022
Utility Service Professional
Amentum
08.2020 - 10.2023
Line Worker
&Pizza
05.2019 - 08.2019
Sales Associate
Kids Footlocker
08.2018 - 05.2019
Sales Associate
Great Waves
08.2017 - 09.2017
Sales Associate
Footlocker
01.2017 - 07.2018
High School Diploma -
T.C Williams High School
Some College (No Degree) - Journalism and Mass Communication
Bowie State University