Lauren Sweat
Los Angeles,CA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
Receptionist
Westlake Financial Services
06.2024 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Barista Shift Lead
La La Land Kind Cafe
12.2022 - 08.2024
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Box Office Operations Lead
Kayenta Arts Foundation
09.2021 - 10.2022
- Oversaw daily box office operations, including ticket sales, exchanges, refunds, and will call pickups.
- Managed art auctions by keeping track of items donated, creating displays, and maintaining professional communication with both buyers and donors.
- Coordinated with marketing and promotions teams to create and distribute promotional materials and special ticket offers.
Barista
Starbucks
03.2019 - 09.2021
- Provided friendly and efficient customer service while preparing and serving a variety of coffee beverages and other menu items.
- Maintained cleanliness and organization of the store, including equipment, serving areas, and customer seating areas.
- Operated cash register and processed customer transactions accurately.
Education
Bachelor of Arts - Theater
Kennesaw State University
Kennesaw, GA05-2022
Skills
- Scheduling
- Bookkeeping
- File management
- Customer and client relations
- Meticulous and organized
Timeline
Receptionist
Westlake Financial Services
06.2024 - Current
Barista Shift Lead
La La Land Kind Cafe
12.2022 - 08.2024
Box Office Operations Lead
Kayenta Arts Foundation
09.2021 - 10.2022
Barista
Starbucks
03.2019 - 09.2021
Bachelor of Arts - Theater
Kennesaw State University
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