Lauren Underhill
Junction City,OR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Caregiver
Visiting Angels Living Assistance Services
Eugene, OR
07.2023 - Current
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Provided emotional support to clients during difficult times.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
Customer Service Associate
Grocery Outlet Bargain Market
Junction City, OR
08.2021 - 07.2023
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
Junction City High School
Junction City, OR06.2020
Some College (No Degree) -
Linn Benton Community College
Albany, ORSkills
- Customer Support
- Inbound and Outbound Calling
- Multitasking and Prioritization
- Customer Service
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- HIPAA Compliance
- Patient Companionship
- Strong Ethics
- Compassionate communication
- Multitasking and Organization
- PPE Usage
Timeline
Caregiver
Visiting Angels Living Assistance Services
07.2023 - Current
Customer Service Associate
Grocery Outlet Bargain Market
08.2021 - 07.2023
High School Diploma -
Junction City High School
Some College (No Degree) -
Linn Benton Community College
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