Lauren White
Summary
Dynamic and detail-oriented professional with extensive experience at Elevate Eye Care and Newberry County Sheriff's Office. Proven expertise in appointment scheduling and crisis management, fostering strong team collaboration. Adept at handling sensitive information and ensuring effective communication in high-pressure situations, contributing to improved operational efficiency and public safety.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Elevate Eye Care
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected fees and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Provided basic technical support for front office equipment, minimizing downtime.
Telecommunications Officer
Newberry County Sheriff's Office
07.2023 - 11.2024
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Reduced false alarms through diligent verification procedures before initiating police response.
- Ensured continuous improvement in operations by participating in ongoing dispatcher trainings and staying current with best practices.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Education
Associate of Applied Science - Criminal Justice
Piedmont Technical College
Greenwood, SC05-2022
High School Diploma -
Cornerstone Community Academy
Newberry05-2020
Skills
- Appointment scheduling
- Customer service
- Data entry
- Sensitive information handling
- Public safety support
- Crisis management
- Emergency response dispatch
- Team collaboration
- Communication skills
- Conflict resolution
- Time management
- Attention to detail
- Telephone etiquette
- Problem-solving skills
- Record keeping
Timeline
Front Desk Receptionist
Elevate Eye Care
12.2024 - Current
Telecommunications Officer
Newberry County Sheriff's Office
07.2023 - 11.2024
Associate of Applied Science - Criminal Justice
Piedmont Technical College
High School Diploma -
Cornerstone Community Academy
Similar Profiles
TAMI E SULLIVANTAMI E SULLIVAN
Optical Technician at Elevate Eye CareOptical Technician at Elevate Eye Care
Desaree' JohnsonDesaree' Johnson
Optician/ Optical Sales Associate at Elevate Eye CareOptician/ Optical Sales Associate at Elevate Eye Care
Alicia Herrmann, O.D.Alicia Herrmann, O.D.
Medical Optometrist at Eye Care Partners/Clarkson Eye CareMedical Optometrist at Eye Care Partners/Clarkson Eye Care