Lauren Fields
Eau Claire
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in customer service and money handling. Capable of quickly learning product details and fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
Mobile Expert
T-Mobile
Eau Claire
02.2024 - 02.2025
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
Hostess/Server
Monk's Bar And Grill
Eau Claire
07.2021 - 07.2023
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained a clean and organized dining area.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Digital Marketing
Chippewa Valley Technical College
Eau Claire, WI05-2026
High School Diploma -
Anoka High School
Anoka, MN06-2019
Skills
- Cross-platform proficiency
- Accessibility standards compliance
- Mobile device management
- Positive guest interactions
- Relationship management
- Marketing principles
- Customer engagement
- Social media strategy
Digital Marketing Courses Completed
- Principles of Management
- Marketing Principles
- Introductory Statistics
- Accounting, Intro to
Timeline
Mobile Expert
T-Mobile
02.2024 - 02.2025
Hostess/Server
Monk's Bar And Grill
07.2021 - 07.2023
Digital Marketing
Chippewa Valley Technical College
High School Diploma -
Anoka High School
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