Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Laure Velle Michel

Saugus,MA

Summary

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

1
1
year of professional experience

Work History

Concierge

Concierge Service Inc.
06.2023 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Created welcoming and comfortable environment for guests and residents.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Guest Service Representative

Airport Terminal Services, ATS
11.2022 - 03.2023


  • Maintained high level of professionalism and discretion when dealing with guests.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Direct Care Worker

Clarity Of Mind Adult Day Care
04.2022 - 09.2022
  • Assisted more than 10 clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

Bachelor of Science - Health Administration

Western Governors University
Salt Lake City, UT
05.2026

High School Diploma -

Matignon High School
Cambridge, MA
05.2021

Skills

  • Hospitality Service Expertise
  • Calendar and Scheduling Software
  • Front Desk Operations
  • CCTV Surveillance
  • Interpretation and Translation Services
  • Conflict Resolution
  • Strong Verbal and Written Communication
  • Bilingual

Languages

French
Native or Bilingual

References

 

  • Dr. Sylvio Hyppolite

     (617)460-7245           

     drsylvioh78@gmail.com

Timeline

Concierge

Concierge Service Inc.
06.2023 - Current

Guest Service Representative

Airport Terminal Services, ATS
11.2022 - 03.2023

Direct Care Worker

Clarity Of Mind Adult Day Care
04.2022 - 09.2022

Bachelor of Science - Health Administration

Western Governors University

High School Diploma -

Matignon High School
Laure Velle Michel