Lauryn Copenhaver
Rita's Ice
Hagerstown,MD
Summary
Customer-focused sales associate skilled in POS operation, cash handling, and fast-paced service. Known for teamwork, time management, and building strong customer relationships while keeping transactions accurate and wait times low.
Work History
Sales Associate
4 Months- Served frozen treats quickly while maintaining friendly customer interactions.
- Operated POS system to process orders and handle cash transactions accurately.
- Prepared menu items according to portioning and presentation standards.
- Maintained clean service areas, equipment, and dining spaces throughout shifts.
- Restocked ingredients, supplies, and merchandise to support continuous service.
- Followed food safety and sanitation procedures during daily operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
No Degree
Skills
Money handling
Customer service
Exceptional customer service
Problem solving
Multi-tasking strength
People skills
Cash handling
Problem-solving skills
Goal oriented
Customer service excellence
Outgoing demeanor
Cash management
Timeline
Sales Associate
Rita's Ice
06.2026 - CurrentRead More
North Hagerstwon High School
No Degree
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