Lauryn Eddington
North Coast Family Medical Group
Bakersfield,CA
9
years of professional experience
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Work History
Patient Care Coordinator
3 Years 8 Months- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Implemented patient intake processes to improve data accuracy and streamline workflows.
- Trained new staff on office procedures, ensuring adherence to best practices in patient care.
- Monitored patient follow-up schedules, enhancing adherence to prescribed care plans.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Leasing Agent
6 Months- Increased customer satisfaction by implementing forward-thinking strategies to address needs and resolve concerns.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Toured property with prospective tenants and provided a wealth of information in regards to its key features.
- Managed tenant communications by promptly responding to maintenance requests and addressing questions or concerns.
- Conducted property showings that highlighted features, answered questions, and addressed concerns to facilitate lease agreements.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Used Yardi to keep record of financial transactions and rental applications.
Pharmacy Technician Intern
8 Months- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked medication shelves with accurate inventory levels., labeled and inventoried medication to keep accurate records.
- Executed pharmacy operational activities, ensuring accuracy, efficiency, and high service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved complex issues related to third-party billing, computer systems, and customer service, enhancing overall pharmacy operations.
- Identified and retrieved medications according to specific prescriptions. and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Supported pharmacist by addressing customer questions and managing prescription challenges. pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Technical Support Advisor
4 Years- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Simplified intricate technical problems into easy-to-understand terms for users without technical backgrounds.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - Magnetic Resonance Imaging
- 4.0 GPA
Associate of Applied Science - Medical Technology
Pharmacy Technician Certificate - Pharmacy Technician
High School Diploma
Skills
Patient care coordination
Proficient in EPIC
HIPAA compliance
Patient data management
Policy compliance
Patient outreach
Multitasking
Critical thinking skills
Timeline
Patient Care Coordinator
North Coast Family Medical Group
12.2022 - CurrentRead More
Leasing Agent
Liberty Military Housing
04.2022 - 10.2022Read More
Pharmacy Technician Intern
Walgreens
08.2021 - 04.2022Read More
Technical Support Advisor
Apple
08.2017 - 08.2021Read More
Centennial High School
High School Diploma
Read More
US Career Institute
Pharmacy Technician Certificate from Pharmacy Technician
Read More
High Desert Medical College
Associate of Science from Magnetic Resonance Imaging
Read More
East Mississippi Community College
Associate of Applied Science from Medical Technology
Read More