Lauryn Pierce
Phoenix,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations attitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Supervisor
ABM Industries
Phoenix, AZ
06.2024 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Ability to seamlessly lead minium of 40 - 60 employees at a time.
Operations Manager
Jetstream Ground Services
Phoenix, AZ
09.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Duty Manager
Prospect Airport Services
04.2019 - 08.2022
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw multiple operations with team of 30 personnel.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
Department Manager
Walmart
09.2013 - 08.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
Document Processor
DocuLynx
04.2012 - 04.2013
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Maintained document control system and updated work instructions, procedures and associated databases.
Barista
Coffee Bean & Tea Leaf
04.2008 - 03.2010
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Complied with standards for merchandising, stocking and storing product.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
High School Diploma - General Studies
Jordan High School
Long Beach, CA06.2008
CNA Certification -
Desert Rose
Las Vegas, NV01.2018
Skills
- Sales
- Employee Training
- Stock Control
- Staff Management
- Process Updates
- Food Preparation
- Staff Relations
- Cash Management
- Product Knowledge
Timeline
Supervisor
ABM Industries
06.2024 - Current
Operations Manager
Jetstream Ground Services
09.2022 - Current
Duty Manager
Prospect Airport Services
04.2019 - 08.2022
Department Manager
Walmart
09.2013 - 08.2015
Document Processor
DocuLynx
04.2012 - 04.2013
Barista
Coffee Bean & Tea Leaf
04.2008 - 03.2010
High School Diploma - General Studies
Jordan High School
CNA Certification -
Desert Rose