LAVARÍA BROWN
Tampa,FL
Summary
Experienced Customer Service professional with a track record of over 5 years in assisting customers, managing transactions, and maintaining operational efficiency. Known for quick learning and delivering positive customer experiences even in challenging situations. Focused on utilizing strong communication abilities and a reliable work ethic in future customer service or retail roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
Amalie Arena
Tampa, FL
01.2023 - 10.2024
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
Retail Associate
Dick’s Sporting Goods
Tampa, FL
11.2021 - 12.2022
- Assisted customers with purchases, product questions, and store navigation
- Operated POS system for payments, returns, and exchanges
- Restocked merchandise and maintained clean, organized displays
- Folded boxes, handled light lifting, and helped with backroom organization
- Delivered helpful and friendly customer service in a fast-paced environment
Crew Member
Bush Gardens
Tampa, FL
10.2020 - 07.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
McDonald’s
Tampa, FL
02.2018 - 08.2020
- Processed customer orders with precision at counter and drive-thru
- Supervised cash handling, payment processing, and register operations.
- Processed orders efficiently while upholding food safety standards
- Maintained cleanliness and sanitation of work areas to comply with company guidelines
- Delivered prompt, courteous service during peak hours.
Education
High School Diploma - Hospitality
D.W Waters
Tampa, FL05.2021
Skills
- Customer Service
- Communication
- Problem Solving
- Data Entry
- Time Management
- Sales
- Cash Handling
- Computer Skills
- Multitasking
- Conflict Resolution
- Teamwork
- Organization
- Customer Support
- Attention to Detail
- Physical stamina and agility Adaptability to fast-paced environments Lifting and bending techniques
Certification
- Customer Service Skills
- Basic Computer Skills
- Sales Skills
- Business Ethics & Managerial Ethics
- Time Management & Technology
Timeline
Crew Member
Amalie Arena
01.2023 - 10.2024
Retail Associate
Dick’s Sporting Goods
11.2021 - 12.2022
Crew Member
Bush Gardens
10.2020 - 07.2021
Crew Member
McDonald’s
02.2018 - 08.2020
High School Diploma - Hospitality
D.W Waters