Layla Glass
Panama City
Summary
Detail-oriented with exceptional problem-solving skills. Proficient in with knowledge of conflict resolution and best customer service practices.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Breathe Easy Rentals
Santa Rosa Beach
05.2023 - Current
- Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
- Coordinated closely with engineering staff to resolve any issues found during inspections.
- Followed up on corrective action plans implemented after previous inspections.
- Escalated critical issues to property manager to promote immediate resolution.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Assistant Store Manager
Cefcostores
Freeport
08.2023 - 03.2025
- Supervised cash handling processes to ensure accuracy of transactions.
- Coached and developed store associates through formal and informal interactions.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Nanny
Private Care
Destin
04.2017 - 12.2022
- Managed logistics of children's daily life, including transportation to and from activities.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Participated in hands-on learning activities with children incorporating art.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
Animal Caretaker
Lee's Farms
Mangham
04.2017 - 02.2022
- Followed precise feeding instructions and schedules for animals under care.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Records observations of animal behavior, health, diet and other information as required.
Waitress
Mustang Lucy's Cafe
Winnsboro
05.2021 - 11.2021
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Mangham High School
Mangham, LA05-2019
Skills
- Property management
- Maintenance coordination
- Schedule management
- Tenant relations
- Customer service
- Financial reporting
- Time management
- Complaint resolution
- Staff training
- Cash handling
Timeline
Assistant Store Manager
Cefcostores
08.2023 - 03.2025
Assistant Property Manager
Breathe Easy Rentals
05.2023 - Current
Waitress
Mustang Lucy's Cafe
05.2021 - 11.2021
Nanny
Private Care
04.2017 - 12.2022
Animal Caretaker
Lee's Farms
04.2017 - 02.2022
High School Diploma -
Mangham High School