Summary
Overview
Work History
Education
Skills
Timeline
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Layla Glass

Panama City

Summary

Detail-oriented with exceptional problem-solving skills. Proficient in with knowledge of conflict resolution and best customer service practices.

Overview

8
8
years of professional experience

Work History

Assistant Property Manager

Breathe Easy Rentals
Santa Rosa Beach
05.2023 - Current
  • Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
  • Coordinated closely with engineering staff to resolve any issues found during inspections.
  • Followed up on corrective action plans implemented after previous inspections.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.

Assistant Store Manager

Cefcostores
Freeport
08.2023 - 03.2025
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Coached and developed store associates through formal and informal interactions.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Nanny

Private Care
Destin
04.2017 - 12.2022
  • Managed logistics of children's daily life, including transportation to and from activities.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Participated in hands-on learning activities with children incorporating art.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.

Animal Caretaker

Lee's Farms
Mangham
04.2017 - 02.2022
  • Followed precise feeding instructions and schedules for animals under care.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.
  • Feeds animals according to instructions from veterinarians or animal care supervisors.
  • Records observations of animal behavior, health, diet and other information as required.

Waitress

Mustang Lucy's Cafe
Winnsboro
05.2021 - 11.2021
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

High School Diploma -

Mangham High School
Mangham, LA
05-2019

Skills

  • Property management
  • Maintenance coordination
  • Schedule management
  • Tenant relations
  • Customer service
  • Financial reporting
  • Time management
  • Complaint resolution
  • Staff training
  • Cash handling

Timeline

Assistant Store Manager

Cefcostores
08.2023 - 03.2025

Assistant Property Manager

Breathe Easy Rentals
05.2023 - Current

Waitress

Mustang Lucy's Cafe
05.2021 - 11.2021

Nanny

Private Care
04.2017 - 12.2022

Animal Caretaker

Lee's Farms
04.2017 - 02.2022

High School Diploma -

Mangham High School

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Layla Glass