Summary
Overview
Work History
Education
Skills
Timeline
Generic
Layla Morbitzer

Layla Morbitzer

Columbus,OH

Summary

I am a professional healthcare service provider with experience in patient support and administrative functions. Skilled in managing patient interactions and known for effective team collaboration, adaptability to changing needs, and consistently achieving results. I possess excellent communication, problem-solving, and organizational skills, ensuring high-quality patient care and satisfaction. Am organized and dedicated with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively. As well as a versatile professional in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator. And am always seeking for learning experiences and new opportunities.

Overview

4
4
years of professional experience

Work History

Patient Service Associate

Orthopedic One
Upper Arlington, OH
12.2023 - Current
  • Streamlined patient check-in process, reducing wait times and improving patient satisfaction.
  • Collaborated with medical staff to ensure accurate patient records and information flow.
  • Provided compassionate support to patients and addressing concerns
  • Trained new associates on operational procedures and customer service best practices.
  • Assisted patients with insurance verification
  • Handled transactions accurately while managing the collection of copays, or other fees from patients at the time of service.

Sales Associate

Kohls Department Store
Grove City, OH
03.2023 - 12.2023
  • Assisted customers in product selection, providing exceptional service to enhance shopping experience.
  • Processed transactions accurately, handling cash and electronic payments with efficiency.
  • Maintained merchandise presentation standards, ensuring promotional displays were organized and visually appealing.
  • Resolved customer inquiries and complaints swiftly
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Teays Valley High School
Ashville, OH
05-2023

High School Diploma -

Fairfield Career Center
Carroll, OH
05-2023

Skills

  • Insurance verification
  • Active listening
  • Effective communication
  • Organization and time management
  • Professionalism and etiquette
  • Customer service
  • Multitasking
  • Reliability
  • HIPAA compliance
  • Decision-making
  • Documentation and recordkeeping
  • Problem-solving abilities
  • Teamwork

Timeline

Patient Service Associate

Orthopedic One
12.2023 - Current

Sales Associate

Kohls Department Store
03.2023 - 12.2023

High School Diploma -

Teays Valley High School

High School Diploma -

Fairfield Career Center
Layla Morbitzer