Layla Stitely
Westminster,MD
Summary
Exceptionally hard worker, with experience in customer service at McDonald's and KFC. Proven ability to enhance guest satisfaction through exceptional communication and strong attention to detail. Skilled in cleaning and sanitizing, ensuring a hygienic environment while effectively managing inventory and supplies. Committed to teamwork and delivering high-quality service. Quick hands on learning.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Taneytown, MD
01.2026 - 05.2026
- Provided exceptional customer service by greeting and assisting patrons promptly.
- Operated cash register efficiently, ensuring accurate transaction processing.
- Prepared food items according to safety and quality standards consistently.
- Maintained cleanliness of dining area and kitchen to uphold hygiene regulations.
- Assisted in inventory management by restocking supplies as needed.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier
KFC
Frederick, MD
02.2023 - 11.2023
- Provided exceptional customer service by greeting and assisting patrons promptly.
- Operated cash register efficiently, ensuring accurate transaction processing.
- Prepared food items according to safety and quality standards consistently.
- Maintained cleanliness of dining area and kitchen to uphold hygiene regulations.
- Assisted in inventory management by restocking supplies as needed.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Housekeeper
Home2 Suites By Hilton
Frederick, MD
06.2025 - 10.2025
- Cleaned and sanitized guest rooms to maintain high standards of hygiene and comfort.
- Managed laundry operations, ensuring timely availability of clean linens and towels.
- Assisted in inventory management, tracking supplies for efficient housekeeping operations.
- Reported maintenance issues promptly to enhance guest satisfaction and facility upkeep.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Education
Tuscarora High School
Frederick, MDSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning and sanitizing
- Supplies monitoring and restocking
- Housekeeping
- Integrity and honesty
- Attention to detail
- Clear communication
Timeline
Crew Member
McDonald's
01.2026 - 05.2026
Housekeeper
Home2 Suites By Hilton
06.2025 - 10.2025
Cashier
KFC
02.2023 - 11.2023
Tuscarora High School