Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Lazabia Ford

Knoxville,TN

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Little Caesars
Knoxville, TN
02.2024 - Current
  • Trained new employees on customer service and food preparation standards.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in the preparation of food items following company recipes and guidelines.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Checked orders for quality and completeness.

Crew Member

Dunkin' Donuts
Knoxville, TN
08.2023 - 08.2024
  • Prepared and served high-quality food and beverages consistently.
  • Operated point-of-sale system efficiently for quick transactions.
  • Collaborated with team members to ensure smooth daily operations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.

Crew Member

Maple Street Biscuit Company
Knoxville, TN
10.2023 - 07.2024
  • Provided exceptional customer service in fast-paced environment.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Presented orders to guests within anticipated service times.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Organized and restocked supplies to support operations and team productivity.

Education

Associate of Science - Veterinary Science

Penn Foster Career School Online
Scranton, PA
05-2027

High School Diploma -

Hardin Valley Academy
Knoxville, TN
05-2025

Skills

  • Client communication
  • Customer service
  • Verbal and written communication
  • Cash handling
  • Problem-solving
  • POS system operation
  • Positive attitude

Accomplishments

  • 2025 Dekalb Agricultural Accomplishment Award
  • 2024 May Student Of The Month

Certification

  • Food Handlers Certificate - 06/13/2023
  • CPR/First-Aid/AED Certificate - 7/3/2024

Timeline

Shift Leader

Little Caesars
02.2024 - Current

Crew Member

Maple Street Biscuit Company
10.2023 - 07.2024

Crew Member

Dunkin' Donuts
08.2023 - 08.2024

Associate of Science - Veterinary Science

Penn Foster Career School Online

High School Diploma -

Hardin Valley Academy

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Lazabia Ford