Lazabia Ford
Knoxville,TN
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Little Caesars
Knoxville, TN
02.2024 - Current
- Trained new employees on customer service and food preparation standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in the preparation of food items following company recipes and guidelines.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
Crew Member
Dunkin' Donuts
Knoxville, TN
08.2023 - 08.2024
- Prepared and served high-quality food and beverages consistently.
- Operated point-of-sale system efficiently for quick transactions.
- Collaborated with team members to ensure smooth daily operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
Crew Member
Maple Street Biscuit Company
Knoxville, TN
10.2023 - 07.2024
- Provided exceptional customer service in fast-paced environment.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Presented orders to guests within anticipated service times.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Interacted pleasantly with guests to deliver quality customer service.
- Organized and restocked supplies to support operations and team productivity.
Education
Associate of Science - Veterinary Science
Penn Foster Career School Online
Scranton, PA05-2027
High School Diploma -
Hardin Valley Academy
Knoxville, TN05-2025
Skills
- Client communication
- Customer service
- Verbal and written communication
- Cash handling
- Problem-solving
- POS system operation
- Positive attitude
Accomplishments
- 2025 Dekalb Agricultural Accomplishment Award
- 2024 May Student Of The Month
Certification
- Food Handlers Certificate - 06/13/2023
- CPR/First-Aid/AED Certificate - 7/3/2024
Timeline
Shift Leader
Little Caesars
02.2024 - Current
Crew Member
Maple Street Biscuit Company
10.2023 - 07.2024
Crew Member
Dunkin' Donuts
08.2023 - 08.2024
Associate of Science - Veterinary Science
Penn Foster Career School Online
High School Diploma -
Hardin Valley Academy