Lea Amerman
Naches,WA
Summary
Talented Cake Decorator with 5 years of experience in baking industry. Dedicated to creating unique and creative designs. Effective communicator, motivated and innovative. Extensive knowledge of baking techniques and raw materials. Versatile Cake Decorator with knack for creating innovative and unique designs. Highly-skilled in color mixing and icing methods. Passionate about producing appealing baked goods. Productive Cake Decorator with over 5 years of experience decorating cakes for large and small events. Artistic, with keen eye for color. Adept at working with customers to help devise perfect customized cake for special events. Talented Cake Decorator with 5 years of experience in baking industry. Dedicated to creating unique and creative designs. Effective communicator, motivated and innovative. Extensive knowledge of baking techniques and raw materials.
Overview
14
14
years of professional experience
Work History
Cake Decorator
Walmart
Yakima, WA
07.2011 - Current
- Precisely arranged display cases throughout workday to highlight finished products.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Provided exemplary customer service to patrons daily in high-volume shopping center location.
- Operated cash register and handled cash, credit card and check transactions.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Followed daily opening and closing procedures of brick and mortar bakery location.
- Designed specialty cakes for weddings, birthdays and graduations.
- Accurately packaged and priced each product according to walmarts pricing procedures.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Optician
Walmart
Copperas Cove, TX
05.2018 - 03.2020
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Recorded OC measures accurately and placed orders with eyeglass manufacturers.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and used lensometer to assist with final fitting.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Educated patients aged 1 to 97 on proper care and transportation of spectacles.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Completed field of vision, OCTs and pachymetry evaluations.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Prepared work orders outlining all specifications for new lenses and frames.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Customer Service Manager
Walmart
Yakima, WA
07.2010 - 07.2011
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer support strategy to increase customer retention.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Education
GED -
Yakima Valley Community College
Yakima, WASkills
- Quality Evaluation
- Delivery Coordination
- Ingredients Measurement
- Icing Preparation
- Expiration Monitoring
- Cake and Pastry Decoration
- Inventory Maintenance
- Glaze, Icing and Topping Application
- Equipment Cleaning
Timeline
Optician
Walmart
05.2018 - 03.2020
Cake Decorator
Walmart
07.2011 - Current
Customer Service Manager
Walmart
07.2010 - 07.2011
GED -
Yakima Valley Community College