Leah Lieberman
Seven Hills,OH
Summary
Reliable and friendly Shift Supervisor Barista with experience managing daily operations from opening to closing while ensuring food safety and sanitation compliance. Strong background in customer service, team collaboration, and maintaining a positive, efficient work environment. Known for being welcoming, detail-oriented, and dependable, with a consistent focus on quality and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Metropolitan Coffee
Cleveland, OH
01.2024 - Current
- Supervised daily operations and ensured adherence to quality standards.
- Trained and mentored new baristas on beverage preparation and customer service protocols.
- Managed inventory levels and placed orders for coffee supplies to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented safety procedures and maintained cleanliness in work areas to ensure compliance.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Customer Service Representative
Acme Fresh Market
Parma, OH
03.2022 - 01.2024
- Resolved customer inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier
Giant Eagle
Parma, OH
08.2021 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, resolving issues to enhance satisfaction.
- Trained new cashiers on procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - P-5 Education
Cleveland State University
Cleveland, Ohio, OH05-2028
High School Diploma -
Normandy High School
Parma, OH05-2023
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Espresso machine operation
- Food safety compliance
- Customer service
- Team collaboration
- Attention to detail
- Opening and closing procedures
- Latte Art
Certification
Ohio Department of Health Person In Charge Certification in Food Protection
Timeline
Barista Shift Supervisor
Metropolitan Coffee
01.2024 - Current
Customer Service Representative
Acme Fresh Market
03.2022 - 01.2024
Cashier
Giant Eagle
08.2021 - 12.2021
Bachelor of Arts - P-5 Education
Cleveland State University
High School Diploma -
Normandy High School