Leann De La Vega
San Antonio,TX
Summary
Patient-focused Patient Access Supervisor equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
5
5
years of professional experience
Work History
Patient Access Supervisor
University Health Network
San Antonio, TX
11.2022 - Current
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Monitored employee performance and provided feedback on areas of improvement.
- Assisted with resolving any issues that arose during the registration process.
- Managed workflow within the department to ensure timely completion of tasks.
- Created reports for management regarding daily operations of the department.
- Addressed customer complaints promptly and professionally.
Medical Case Manager
QTC Management
San Antonio, TX
07.2020 - 07.2022
- Scheduled Medical Evaluations for Veterans VA Compensation.
- Perform research and data analysis on cases.
- Perform clerical tasks such as answering calls and correspondence.
- Preparing and processing documentation.
- Preparing and maintaining complete and accurate notes.
- Reviewing medical records.
Patient Access Team Lead
Methodist Specialty and Transplant Hospital
San Antonio, TX
06.2019 - 07.2020
- Conducted performance reviews for all direct reports.
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Provided leadership and guidance to Patient Access staff.
- Coordinated, monitored and evaluated the daily operations of the department.
- Identified opportunities for process improvement within the department.
Education
Some College (No Degree) - Pharmacy
Southern Careers Institute Inc
San Antonio, TXSkills
- Effective problem solving
- Healthcare knowledge
- HIPAA Compliance
- Appointment Scheduling
- Team Management
- Strong leadership
- Insurance Verification
- Registration and Admissions
- Customer Service
- Quality Assurance
- Patient Education
- Training Coordination
- Registration management
Timeline
Patient Access Supervisor
University Health Network
11.2022 - Current
Medical Case Manager
QTC Management
07.2020 - 07.2022
Patient Access Team Lead
Methodist Specialty and Transplant Hospital
06.2019 - 07.2020
Some College (No Degree) - Pharmacy
Southern Careers Institute Inc