LeAnn Harwell
Sheridan,WY
Summary
Dedicated Customer Service professional bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving abilities. Excellent reputation for maintaining professional relationships and building loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Community Bank
Landstuhl, Germany
04.2015 - 06.2018
- Held supervisory position, attained high level of knowledge in which to assist other employees and customers.
- Carried out opening and closing functions to meet operational needs. Was a key holder and knew security codes.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Trained new employees in all aspects of teller and customer service positions.
- Maintained and balanced ATM's and Vault.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognized discrepancies and promptly addressed for resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Teller/Customer Service Representative
Community Bank
Landstuhl, Germany
04.2003 - 12.2005
- Explained bank procedures and services to assist customers in completing transactions and making financial decisions.
- Had exceptional record of cash drawer being in balance.
- Conducted transactions accurately while working with 9 different currencies.
- Serviced up to 200 customers daily, while handling problems in professional manner and striving for customer satisfaction.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Education
Public Finance Services
Fayetteville Technical Community College
Fayetteville, NCHuman Relations, Communication Skills For Business
The Institute of Financial Education
Olympia, WASkills
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Regulatory Compliance
- Microsoft Office Suite
- Type 60 WPM and 90 WPM on 10-key
- Flexible &Adaptable
- Technology Savvy
Accomplishments
- Success in being promoted and given increased responsibilities.
- Developed valuable client relationships.
- Have always received excellent appraisals.
- Have been awarded various Certificates of Achievement and monetary awards.
Timeline
Customer Service Specialist
Community Bank
04.2015 - 06.2018
Teller/Customer Service Representative
Community Bank
04.2003 - 12.2005
Public Finance Services
Fayetteville Technical Community College
Human Relations, Communication Skills For Business
The Institute of Financial Education