Leanna Hayes
Bowling Green,KY
Summary
Adept in customer service and conflict resolution. Fluent in Spanish and American Sign Language, showcasing exceptional communication skills and empathy. Excelled in fast-paced environments, enhancing team efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
Bowling Green, KY
10.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Secretary
Garcia Brother's Roofing
Henderson, KY
10.2023 - 08.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Cashier
Food Giant
Drakesboro, KY
01.2022 - 03.2024
Mover, Sales, Putting Furniture Together,Casher
Griffins Liquadation
Beechmont, KY
03.2021 - 03.2023
Hostess/waitress/Extra
Los Castaneda Restaurant & Deli
Drakesboro, KY
06.2021 - 07.2022
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
In Home Cargiver
Self-employeed
Beaver Dam, KY
01.2020 - 12.2020
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Facilitated consistent communication between clients, their families, and healthcare professionals to ensure comprehensive understanding of individual care requirements.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
High School Diploma -
Central Academy
Henderson, KY12-2024
Skills
- spanish
- American Sign language
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Written and verbal communication
- Order taking
- Product restocking
- Conflict resolution
Languages
Spanish
Professional Working
Timeline
Cashier
Walmart
10.2024 - 12.2024
Secretary
Garcia Brother's Roofing
10.2023 - 08.2024
Cashier
Food Giant
01.2022 - 03.2024
Hostess/waitress/Extra
Los Castaneda Restaurant & Deli
06.2021 - 07.2022
Mover, Sales, Putting Furniture Together,Casher
Griffins Liquadation
03.2021 - 03.2023
In Home Cargiver
Self-employeed
01.2020 - 12.2020
High School Diploma -
Central Academy