Leanne Gomes
Irving,TX
Summary
Dynamic and results-driven professional with a proven track record at Firehouse Subs, excelling in customer service and teamwork. Demonstrated strong multitasking abilities and attention to detail, enhancing customer satisfaction and boosting repeat business. Skilled in food preparation and inventory management, committed to maintaining high safety standards and fostering a positive dining experience.
Overview
6
6
years of professional experience
Work History
Crew Member
Firehouse Subs
06.2022 - 05.2026
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high food safety standards.
- Collaborated with team members to streamline food preparation processes.
- Assisted in training new crew members on operational procedures and best practices.
- Managed inventory levels, reducing waste and optimizing supply usage.
- Maintained cleanliness of workstations, adhering to health regulations consistently.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Contributed to menu updates by providing feedback on customer preferences and trends.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Boosted repeat customer rates by providing friendly and engaging service.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Backed up servers by setting up trays and completing some food deliveries.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Completed milkshakes and ice cream desserts for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
Sales Associate
TJ Max
08.2020 - 02.2021
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Collaborated with team members to achieve sales goals and improve store performance.
- Handled inventory management tasks, including restocking shelves and conducting stock counts.
- Engaged with customers to understand their needs and resolve any inquiries or issues effectively.
- Monitored store cleanliness and safety standards, ensuring compliance with company protocols.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained organized and visually appealing merchandise displays to attract customer attention.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Arts
St. Scholastica’s Girls High School And Collage
Chittagong, Bangladesh 07.2014
High School Diploma -
St Scholastica Girls High School And Collage
Chittagong Bangladesh 05.2012
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cleaning
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Basic math
- Initiative and Self-motivation
- Verbal and written communication
- Food preparation
- Learning agility
- Crew leadership
- Safety
- Hospitality service expertise
- Complex Problem-solving
- Inventory restocking
- Order management
- Cooking
- Influencing skills
- Inventory counts
- Willingness to learn
- Reliability and punctuality
- Task prioritization
- Stock management
- Team player
Languages
Bangla
Full Professional
English
Full Professional
Hindi
Limited Working
Timeline
Crew Member
Firehouse Subs
06.2022 - 05.2026
Sales Associate
TJ Max
08.2020 - 02.2021
Bachelor of Arts - Arts
St. Scholastica’s Girls High School And Collage
High School Diploma -
St Scholastica Girls High School And Collage