LeAny Dorsey

• Coordinate patient flow activities related to the front office including but not limited to schedule appointments within scope of care management.
• Secures referral information and initiates authorization process.
• Notifies physicians and clinicians of request for consults, emergency appointments.
• Document payments for monthly revenue reporting as appropriate.
• Verifies that the medical record is complete including lab results.
• Schedule patients and complete registration and intake process.

• Managed incoming calls with professionalism, directing inquiries to the appropriate personnel or taking detailed messages.
• Mentor and Interview New Hires.
• Developed and maintained complex spreadsheets using advanced Excel functions to track project progress and data analysis.
• Processed payments, including checks and credit card transactions, ensuring accuracy and adherence to company policies and procedures.
• Contributed to team meetings, offering insights and recommendations for enhancing organizational practices and workflow.

· Processed request for records from outside sources.

· Scanned data into document imaging software.

· Welcomed patients, Pharmaceutical Reps, and other visitors.

· Obtained Insurance Verification, Pre-Authorizations.

· Answered Incoming calls and forward to appropriate destinations.

· Reviewed and correctly records receipts of patient payments.

· Entered, Verified and updated patient demographics.