Open To Work
Lechelle Smith
Richmond,VA
Work Preference
Summary
Results-oriented Property Manager with a strong track record of enhancing economic occupancy and reducing delinquency rates. Demonstrated ability to exceed leasing goals through strategic marketing and resident engagement initiatives. Aiming to utilize operational expertise and market insights to optimize property performance and elevate resident experiences.
Overview
6
6
years of professional experience
Work History
Property Manager
Mercer Street Properties
Richmond, Va
01.2023 - Current
- Increased economic occupancy by reducing delinquency and maximizing rent collection.
- Boosted overall occupancy and pre-leasing rates through strategic marketing and prospect follow-up.
- Trained leasing staff and developed marketing strategies to increase traffic and conversions, enhancing occupancy rates.
- Managed all aspects of single-property operation independently, from leasing to maintenance coordination and management.
- Facilitated daily operations of multi-unit communities, managing rent collection, leasing, and resident services to enhance tenant satisfaction.
- Led team meetings to review property performance, aligning staff with property goals to improve overall operational efficiency.
- Conduct ongoing market surveys to remain competitive and provide best value to current and future residents.
- Served as the first point of contact for prospective residents; successfully closed leases by highlighting property key features.
- Consistently exceeded leasing goals while providing excellent customer service to residents and prospects.
Assistant Property Manager
Mercer street Properties
Richmond, va
10.2023 - 11.2024
- Managed tenant relations, addressing concerns promptly to enhance tenant satisfaction.
- Coordinated maintenance requests and scheduled repairs with service providers to ensure timely resolutions.
- Promoted available rental units online, increasing visibility and attracting prospective tenants.
- Organized leasing documentation and maintained accurate tenant records.
- Collaborated with the property manager on budget preparation and expense tracking.
Leasing Professional
Mercer Street Properties
Richmond, Va
04.2020 - 10.2024
- Efficiently managed leasing processes for residential properties to optimize occupancy rates.
- Conducted property tours for prospective tenants while addressing inquiries promptly.
- Prepared lease agreements ensuring compliance with all established policies.
- Collaborated with maintenance teams to resolve tenant concerns in a timely manner.
- Utilized property management software to effectively track applications and renewals.
- Organized community events that increased tenant engagement and fostered satisfaction.
Education
Bachelor of Arts - Musical theatre, music
Ferrum College
Ferrum, VA01-2019
BBA -
Ferrum College
Ferrum Virginia Skills
- Property management
- Occupancy strategies
- Delinquency reduction
- Market analysis
- Budget management
- Vendor relations
- Operational and leadership skills
- Team management
- Tenant engagement
- Lease negotiation
- Problem solving
- Effective communication
Certifications Courses
- Fair housing certification
- Affordable Compliance
- MRI
- RealPage
- Excel
- Word Doc
- Ops Technology
- Onesite
Timeline
Assistant Property Manager
Mercer street Properties
10.2023 - 11.2024
Property Manager
Mercer Street Properties
01.2023 - Current
Leasing Professional
Mercer Street Properties
04.2020 - 10.2024
Bachelor of Arts - Musical theatre, music
Ferrum College
BBA -
Ferrum College