Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Leal

Miami Gardens,FL

Summary


Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.

Overview

2
2
years of professional experience

Work History

Server Manager

Merengue Restaurant
12.2022 - 01.2025
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Motivated staff to perform at peak efficiency and quality.

Education

MBA - Accounting

Nova Southeastern University
300 S University Dr, Fort Lauderdale, FL 33328
05-2029

High School Diploma -

Jensen Beach High School
2875 NW Goldenrod Rd, Jensen Beach, FL 34957
05-2024

Skills

  • Team Training
  • Backup management
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Extremely quick learner

Languages

Spanish
Native or Bilingual

Timeline

Server Manager

Merengue Restaurant
12.2022 - 01.2025

MBA - Accounting

Nova Southeastern University

High School Diploma -

Jensen Beach High School

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Michelle Leal