Leila Gonzales
Ruston,LA
Summary
I am a highly-motivated student with a desire to take on new challenges. I offer excellent abilities in software and customer service, along with a strong work ethic, adaptability, and exceptional interpersonal skills. I strive to obtain an entry-level Project Management position to help launch my career while achieving company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Louisiana Tech University
Ruston, LA
09.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Cashier
Wendy's
Walker, LA
03.2021 - 08.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Some College (No Degree) - Construction Engineering Technology
Louisiana Tech University
Ruston, LA08-2025
Skills
- Oral and Writing Communication
- Customer Service
- Complex Problem-Solving
- Team Collaboration
- AutoCad and Revit
- Geodetic Surveying
Certification
- OSHA 30 Certification (In Progress)
Affiliations
- Volunteer Work; repainted and furnished buildings, landscaping, and assisted at a soup kitchen
Timeline
Front Desk Receptionist
Louisiana Tech University
09.2022 - Current
Cashier
Wendy's
03.2021 - 08.2021
Some College (No Degree) - Construction Engineering Technology
Louisiana Tech University