Leilani Kaopio
Elizabeth City,North Carolina
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
River City Bark And Park
2012 N. Road St. Unit I Elizabeth City, NC
03.2022 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cleaner
Southern Shores Realty
5655 N Croatan Hwy. Kitty Hawk, NC
07.2021 - 11.2021
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Followed safety standards and established SOPs when handling and storing hazardous chemicals.
- Provided assistance to other staff members with cleaning of difficult areas.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used time management and efficient cleaning methods to meet deadlines.
Team Member
Pet Supplies Plus
3850 Conlon Way Unit Q Elizabeth City, NC
07.2019 - 07.2021
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Penn Foster High School
Homeschool09.2019
Skills
- Staff Training
- Verbal and Written Communication
- Following Instructions
- Stocking and Replenishing
- Checklists and Recordkeeping
- Employee Scheduling
- Money Handling
- Productivity and Time Management
- Staffing
- Changing Out Tills
- Member Relations
- Clear Communication
Certification
- Pet CPR & First Aid, ProPetHero - June 16, 2022-June 16, 2024
Timeline
General Manager
River City Bark And Park
03.2022 - Current
Cleaner
Southern Shores Realty
07.2021 - 11.2021
Team Member
Pet Supplies Plus
07.2019 - 07.2021
High School Diploma -
Penn Foster High School