Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach, positive attitude and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Precision Healthcare Specialists
09.2023 - Current
Document complete information about examinations, treatment plans, lab results, and other details directly into charts.
Collaborates with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Obtain patient medical history, medication information, symptoms, and allergies.
Assists physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Sanitize, restock, and organized exam rooms and medical equipment.
Clinical Team Lead, Medical Aesthetician
Stone Ridge Dermatology
11.2020 - 07.2023
Fostered staff development and competency through supervision, coaching, trainings and team meetings.
Developed and implemented successful onboarding program.
Achieved insurance pre-authorizations to enable timely prescription dispensation.
Scanned and uploaded medical records into electronic medical records system.
Performed micro needling, hydrafacials, and laser hair removal under the direction of overseeing physician.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Medical Assistant, Medical Receptionist
Dulles Urgent and Primary Care
05.2020 - 11.2020
Assisted with medical coding and billing tasks.
Adhered to strict HIPAA guidelines to protect patient privacy.
Checked patient insurance, demographic, and health history to keep information current.
Processed medical insurance claims and payments.
Prepared lab specimens for diagnostic evaluation.
Conducted venipuncture and other CT procedures.
Medical Assistant
Arthritis & Sports Orthopaedics
02.2020 - 05.2020
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
Applied and removed casts for patients of all ages, ensuring proper technique and patient comfort.
Customer Service Representative
Spectrum Mobile
05.2019 - 08.2019
Responded to customer requests for products, services, and company information.
Investigated and resolved customer inquiries and complaints quickly.
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Arts - Integrated Studies- Kinesiology & Sport Management
Delaware State University
Dover, DE
12-2019
Associate of Arts -
New Mexico Military Institute
Roswell, NM
05-2017
Skills
Reliable team player
Team management
Insurance verification
Medical billing and coding
Medical terminology
Adaptable
Data entry
Clinical operations
EMR / EHR
Medical transcription
Negotiation strategies
Technical troubleshooting
Critical thinking
Documentation
Attention to detail
Account updating
Complaint resolution
Business development
Creative problem solving
Microsoft Office Suite
Accomplishments
Achieved Clinical Lead role after demonstrating leadership skills within 1 year of start date.
College Volleyball Team Captain
Battle Volleyball Club Coach
Superintendent Coin of Excellence at NMMI
All- American female strength & conditioning athlete of the year
Kilo Troop 2nd Platoon Leader
Licensed Aesthetician and Laser technician
Interests
Personal development books, and podcasts
Touring different cities, states and countries
Visiting museums and cultural events
Diversity and inclusion by educating myself on others cultures and sharing mine
DIY and crafting projects
Cooking and baking
Love for all sports through competitive collegiate volleyball career
Timeline
Medical Assistant
Precision Healthcare Specialists
09.2023 - Current
Clinical Team Lead, Medical Aesthetician
Stone Ridge Dermatology
11.2020 - 07.2023
Medical Assistant, Medical Receptionist
Dulles Urgent and Primary Care
05.2020 - 11.2020
Medical Assistant
Arthritis & Sports Orthopaedics
02.2020 - 05.2020
Customer Service Representative
Spectrum Mobile
05.2019 - 08.2019
Bachelor of Arts - Integrated Studies- Kinesiology & Sport Management