Lela Nicholls
Las Vegas
Summary
Customer Service Professional with 10 years of experience delivering exceptional support in retail, medical, and office environments. Skilled at building strong relationships with customers, resolving issues with patience and professionalism, and managing high-volume tasks in fast-paced settings. Recognized for strong communication, problem-solving, and organizational abilities, with a proven record of enhancing customer satisfaction and team efficiency.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Utah Valley Dermatology
08.2022 - 07.2023
- Welcomed and assisted 100+ patients daily with a professional, customer-first approach, ensuring a positive experience in a high-volume medical office.
- Handled patient scheduling, insurance verification, and EMR data entry with accuracy and attention to detail.
- Processed payments and intake paperwork efficiently, reducing delays and improving patient flow.
- Provided courteous support to patients and staff, contributing to high patient satisfaction scores.
Customer Service Representative
Walmart
05.2019 - 07.2022
- Delivered friendly, efficient service to hundreds of customers daily while maintaining accuracy in cash handling and transactions.
- Supported multiple store departments, assisting with merchandise setup, seasonal displays, and modular resets to improve customer shopping experience.
- Recognized by leadership for reliability, teamwork, and consistent dedication to customer satisfaction.
- Maintained a safe, clean, and organized work environment in line with company standards.
Education
Associate of Arts - Education
College of Southern Nevada
Las Vegas, NV08-2025
High School Diploma -
Evanston High School
Evanston, WY01-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Product sales
- Order fulfillment
- Store maintenance
Timeline
Medical Receptionist
Utah Valley Dermatology
08.2022 - 07.2023
Customer Service Representative
Walmart
05.2019 - 07.2022
Associate of Arts - Education
College of Southern Nevada
High School Diploma -
Evanston High School
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