Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leland Machado

Barista
Honolulu,HI

Summary

Motivated and detail-oriented individual with 2+ years of experience in hospitality and retail. Skilled in team leadership, training, customer service, and managing inventory and cash handling in high-pressure environments. Known for excellent communication, multitasking abilities, and a commitment to maintaining high-quality standards. Eager to contribute expertise in customer care and operational efficiency to a dynamic specialty café environment.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Barista Trainer

Starbucks, Barista
Honolulu, HI
10.2022 - Current
  • Trained new partners on drink preparation, customer connection, and store operations to ensure a smooth onboarding experience
  • Stepped into a leadership role by leading by example and helping the team stay focused, efficient, and positive
  • Communicated clearly and effectively with team members from all backgrounds and learning styles
  • Maintained composure and multitasked efficiently during high-volume periods, supporting team members while delivering consistent quality
  • Prioritized drink quality and store presentation to uphold brand standards and provide a welcoming environment
  • Built strong customer relationships by creating personalized experiences and making guests feel seen and valued

Operations Associate

Sephora
Honolulu, Hawaii
10.2024 - Current
  • Managed front-of-store inventory to maintain optimal stock levels and support smooth sales operations
  • Streamlined and organized backroom inventory systems to enhance accessibility and efficiency
  • Processed and organized incoming shipments, ensuring timely product availability
  • Assisted customers in selecting products tailored to their needs, offering expert advice to ensure confidence in product usage
  • Operated the point-of-sale system, handling cash and card transactions, as well as processing returns and exchanges with accuracy

Sales Associate

Town and Country
Honolulu, HI
11.2023 - 12.2023
  • Developed effective upselling strategies to increase sales while ensuring a positive customer experience
  • Fostered a welcoming environment by actively listening to customers and assisting them in finding the products that best suited their needs

Barista

Coffee Bean and Tea Leaf
Honolulu, HI
05.2022 - 09.2022
  • Maintained a clean and organized workspace to ensure efficiency, productivity, and safety
  • Actively listened to customer preferences and crafted personalized, high-quality beverages, contributing to increased sales
  • Operated espresso machines and commercial brewers to consistently deliver quality beverages
  • Managed daily cash handling, balancing registers and promptly reporting discrepancies to supervisors

Education

High School Diploma -

Kalani High School
Honolulu, United States
08.2020 - 05.2025

Skills

Cash Handling

Starbucks Coffee Master

Food preparation

Team player

Attention to detail

Leadership

Problem-solving

Work well under pressure

Effective communicator

Timeline

Operations Associate

Sephora
10.2024 - Current

Sales Associate

Town and Country
11.2023 - 12.2023

Barista Trainer

Starbucks, Barista
10.2022 - Current

Barista

Coffee Bean and Tea Leaf
05.2022 - 09.2022

High School Diploma -

Kalani High School
08.2020 - 05.2025
Leland MachadoBarista