Leland Machado
Barista
Honolulu,HI
Summary
Motivated and detail-oriented individual with 2+ years of experience in hospitality and retail. Skilled in team leadership, training, customer service, and managing inventory and cash handling in high-pressure environments. Known for excellent communication, multitasking abilities, and a commitment to maintaining high-quality standards. Eager to contribute expertise in customer care and operational efficiency to a dynamic specialty café environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Barista Trainer
Starbucks, Barista
Honolulu, HI
10.2022 - Current
- Trained new partners on drink preparation, customer connection, and store operations to ensure a smooth onboarding experience
- Stepped into a leadership role by leading by example and helping the team stay focused, efficient, and positive
- Communicated clearly and effectively with team members from all backgrounds and learning styles
- Maintained composure and multitasked efficiently during high-volume periods, supporting team members while delivering consistent quality
- Prioritized drink quality and store presentation to uphold brand standards and provide a welcoming environment
- Built strong customer relationships by creating personalized experiences and making guests feel seen and valued
Operations Associate
Sephora
Honolulu, Hawaii
10.2024 - Current
- Managed front-of-store inventory to maintain optimal stock levels and support smooth sales operations
- Streamlined and organized backroom inventory systems to enhance accessibility and efficiency
- Processed and organized incoming shipments, ensuring timely product availability
- Assisted customers in selecting products tailored to their needs, offering expert advice to ensure confidence in product usage
- Operated the point-of-sale system, handling cash and card transactions, as well as processing returns and exchanges with accuracy
Sales Associate
Town and Country
Honolulu, HI
11.2023 - 12.2023
- Developed effective upselling strategies to increase sales while ensuring a positive customer experience
- Fostered a welcoming environment by actively listening to customers and assisting them in finding the products that best suited their needs
Barista
Coffee Bean and Tea Leaf
Honolulu, HI
05.2022 - 09.2022
- Maintained a clean and organized workspace to ensure efficiency, productivity, and safety
- Actively listened to customer preferences and crafted personalized, high-quality beverages, contributing to increased sales
- Operated espresso machines and commercial brewers to consistently deliver quality beverages
- Managed daily cash handling, balancing registers and promptly reporting discrepancies to supervisors
Education
High School Diploma -
Kalani High School
Honolulu, United States 08.2020 - 05.2025
Skills
Cash Handling
Starbucks Coffee Master
Food preparation
Team player
Attention to detail
Leadership
Problem-solving
Work well under pressure
Effective communicator
Timeline
Operations Associate
Sephora
10.2024 - Current
Sales Associate
Town and Country
11.2023 - 12.2023
Barista Trainer
Starbucks, Barista
10.2022 - Current
Barista
Coffee Bean and Tea Leaf
05.2022 - 09.2022
High School Diploma -
Kalani High School
08.2020 - 05.2025
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